Stylist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; communicate with and hear customers; and occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty-store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers in person and over the phone with friendly enthusiasm, adapting communication to their needs.
• Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and share product information.
• Provide exceptional service to multiple customers and address concerns, escalating to leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships by asking questions and listening to understand customer expectations and needs.
• Work to identify the right gown or dress within the customer’s first three try-ons.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
• Help the store team work toward its goal of 80% conversion of brides sold to alterations appointments.
• Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
• Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
• Meet dress code standards and offer the David’s Bridal loyalty and partners program.
• Respond promptly to customer questions and provide product and service information.
• Meet hourly sales productivity standards using the 5-Step Selling Process.
• Support cash-wrap processes and accurately process transactions, promote add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
• Follow procedures for special-order dresses and work toward a platform conversion of 65% or greater.
• Work toward add-on goals: 75% for headpieces, 10% for foundations, and 20% for shoes.
• Schedule return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
• Carry out new processes, behaviors, contests, and programs as assigned.
• Support promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned training and myLearning courses, remain current with the curriculum, share expertise with fellow stylists, celebrate team successes, and use coaching and feedback to improve.
• Perform additional duties as needed.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Discount for identity theft protection
• Discounts for home and auto insurance
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance