Part Time Bridal Sales

David's Bridal • Phoenix, AZ

23d • $12 - $17

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the company’s values. The role reports to the Store Manager in partnership with the Sales Manager.

The Stylist welcomes and assists customers in person and by phone, prepares for appointments, identifies customers’ needs, recommends gowns and related products, and follows up to support future purchases. The role uses store systems and iPad tools to manage customer flow and provide product information, takes and records measurements, promotes alterations and personalization services, and helps customers complete their wedding-party shopping. Stylists also support transactions, store standards, merchandising, inventory activities, loss prevention, and team goals.

This is a part-time position. It requires standing, walking, sitting, and other physical activity for extended periods, occasional lifting of up to 25 pounds, and prolonged use of computers and electronic devices.

Requirements

• High school diploma or equivalent.
• Ability to provide customer service and support sales goals in a retail environment.
• Ability to use computerized systems and electronic devices for extended periods.
• Ability to perform the physical demands of the role, including occasionally lifting up to 25 pounds.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty-store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers with genuine enthusiasm, communicate clearly, and adapt communication style to their needs.
• Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
• Provide exceptional service to multiple customers, address concerns, and escalate issues to the leadership team when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships by asking questions and listening to understand customers’ emotional and practical needs.
• Help customers identify a suitable gown or dress, striving to find the right option within the first three try-ons.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain and promote alterations, personalization, and related services; coordinate appointments with Alterations Specialists.
• Take and enter measurements as required to support dress orders and minimize returns and exchanges.
• Maintain clean, organized, promotional-ready store standards; report broken or damaged equipment to management.
• Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and build customer satisfaction and loyalty.
• Meet hourly sales productivity standards by following the 5-Step Selling Process.
• Support cash-wrap behaviors and process transactions accurately, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling appointments.
• Follow procedures for special-order dresses and strive to achieve a 65% or greater platform conversion rate and add-on goals for headpieces (75%), foundations (10%), and shoes (20%).
• Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training promptly and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
• Carry out new processes, behaviors, contests, and programs as assigned.
• Assist with promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned training and development, including required myLearning courses within the first 90 days and ongoing curriculum.
• Share expertise with fellow stylists, celebrate team members’ successes, and use coaching and feedback to improve.
• Perform additional duties as needed.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED