Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs store presentation and operational duties. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, learn customers’ expectations, recommend gowns and related products, and guide customers through fittings, alterations, and future appointments. They use store systems and iPad tools to manage customer flow and provide product and service information. They also process transactions, promote add-ons and services, maintain store standards, and support sales, service, and operational goals. The role requires completing assigned training, building product and fashion knowledge, responding to coaching, and working collaboratively with the store team. The position involves extended periods of standing, walking, and sitting, along with other physical activities and occasional lifting of up to 25 pounds.
Requirements
- High school diploma or equivalent.
- Ability to provide friendly, professional customer service and communicate with customers.
- Ability to use computerized systems and electronic devices for extended periods.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
- Ability to occasionally lift up to 25 pounds.
- Ability to see near and far, use peripheral vision and depth perception, and read and use computers and electronic devices.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty store environment.
- Prior experience using a computerized point-of-sale system.
Responsibilities
- Welcome customers with genuine, friendly enthusiasm in person and by phone, adapting communication to their needs.
- Use appointment, customer, and point-of-sale systems, as well as iPad tools, to manage customer flow and provide information.
- Provide exceptional service to multiple customers, address concerns, and partner with leadership when escalation is appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build rapport by asking questions and listening to customers’ emotional and practical needs; aim to identify a suitable gown or dress within the first three try-ons.
- Review the Timeline Calendar, schedule future appointments, and follow up with customers.
- Explain and promote alterations and personalization services, coordinate appointments with Alterations Specialists, and support the store goal of converting 80% of brides sold to alterations appointments.
- Take and enter measurements as required for dress orders to help minimize returns and exchanges.
- Maintain clean, organized, promotion-ready store standards; report broken or damaged equipment to management and follow dress code standards.
- Offer the David’s Bridal loyalty and partners program.
- Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
- Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve a 65% or greater platform conversion.
- Process transactions accurately and follow cash wrap behaviors, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
- Follow procedures for special-order dresses and achieve add-on goals for headpieces (75%), foundations (10%), and shoes (20%).
- Schedule return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training promptly and develop product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
- Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss prevention and security policies.
- Complete assigned training and myLearning courses within the first 90 days and keep current with the curriculum.
- Share sales expertise and product knowledge with fellow stylists, celebrate team members’ successes, and remain open to coaching and feedback.
- Perform additional duties as needed.
Benefits
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
- Competitive pay
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
