Part Time Bridal Sales

David's Bridal•Toledo, OH

23d•$13 - $17

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers five-star customer service, achieves sales and productivity goals by following the company’s selling behaviors, and performs store presentation and operational duties. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The role involves welcoming and assisting customers in person and by phone, managing appointments and customer flow using store systems and iPad tools, learning customers’ needs, helping them find gowns and dresses, and supporting alterations and personalization services. Stylists also contribute to store standards, transactions, sales goals, training, loss prevention, and team operations. The position is part-time.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, adapting communication to their needs.
Use appointment, customer, and point-of-sale systems, along with iPad tools, to manage customer flow and provide service and product information.
Assist multiple customers while delivering five-star service, address concerns, and escalate issues or partner with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to understand needs, and helping customers find an appropriate gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services, promote those services, and coordinate appointments with Alterations Specialists.
Take and enter measurements required for dress orders to help minimize returns and exchanges.
Maintain clean, organized, and promotional-ready store standards; report damaged or broken equipment to management.
Follow the dress code and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Use the 5-Step Selling Process to meet hourly sales productivity standards.
Support cash-wrap processes and accurately complete transactions, promote add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
Work toward platform conversion and add-on sales goals, including headpieces, foundations, and shoes.
Set return appointments for the wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; work toward sales targets and Circle of Excellence membership.
Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss prevention and security policies.
Complete assigned development training and myLearning courses, share expertise with colleagues, celebrate teammates’ successes, and use coaching and feedback to improve.
Perform additional duties as needed.