Part Time Bridal Sales
About The Position
The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers five-star customer service, achieves sales and productivity goals by following the company’s selling behaviors, and performs store presentation and operational duties. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal values. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, learn customers’ needs, and help them find appropriate gowns and dresses. They use appointment, customer, point-of-sale, and iPad systems to manage customer flow, share product information, and support transactions. The role includes following up with customers, arranging future appointments, explaining alterations and personalization services, taking and entering measurements, and supporting the store’s alterations-conversion goal. Stylists maintain store standards and dress-code expectations; support sales, service, and operational goals; complete training; and participate in merchandising, promotions, markdowns, inventory counts, and loss-prevention procedures. They work with teammates and managers, respond to coaching, and contribute to a welcoming and inclusive customer experience.
Requirements
- High school diploma or equivalent.
- Personal integrity and ability to match words with actions to build trust and respect.
- Drive, determination, and commitment to achieving results, including during challenging situations.
- Ability to build and maintain positive relationships within and across teams.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty store environment.
- Prior experience using a computerized point-of-sale system.
Responsibilities
- Welcome customers with friendly enthusiasm in person and by phone, communicating clearly and adapting to their needs.
- Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
- Provide exceptional service to multiple customers, address concerns, and escalate issues when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build rapport by asking questions and listening to customers’ emotional and practical needs.
- Help customers identify a suitable gown or dress, striving to do so within the first three try-ons.
- Review the Timeline Calendar, schedule future appointments, and follow up with customers.
- Explain the role of alterations and promote alterations and personalization services in partnership with Alterations Specialists.
- Support the goal of converting 80% of brides sold to Alterations appointments.
- Take and enter measurements as needed for dress orders and to help minimize returns and exchanges.
- Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
- Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
- Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
- Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve at least 65% platform conversion.
- Support cash-wrap processes and accurate transactions, including add-on sales, service promotion, contact confirmation, policy review, and future appointment scheduling.
- Maintain knowledge of special-order dress procedures.
- Meet add-on goals: headpieces 75%, foundations 10%, and shoes 20%.
- Set return appointments for the wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
- Execute assigned new processes, behaviors, contests, and programs.
- Perform assigned store-management duties, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support the store team in achieving sales, service, and operational goals.
- Accurately clock in and out for scheduled shifts, breaks, and meals.
- Follow loss-prevention, security processes, and policies.
- Complete assigned training and myLearning courses within the first 90 days and remain current with the curriculum.
- Share sales expertise and product knowledge with fellow stylists, celebrate teammates’ successes, and remain receptive to coaching and feedback.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
