Part Time Bridal Sales

David's Bridal • Memphis, TN

23d • $13 - $17

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs duties related to store presentation and operations. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager.

Stylists welcome and assist customers, prepare for appointments, learn customers’ needs, recommend gowns and related products, and support customers through the fitting and ordering process. They also promote alterations, personalization, loyalty, and partner programs; maintain store standards; process transactions; and support store sales, service, and operational goals. The role includes ongoing training, coaching, and development, as well as other duties assigned by store management.

Requirements

• High school diploma or equivalent.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; communicate with and hear customers; and occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty-store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers in person and over the phone with friendly enthusiasm, adapting communication to their needs.
• Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and share product information.
• Provide exceptional service to multiple customers and address concerns, escalating to leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships by asking questions and listening to understand customer expectations and needs.
• Work to identify the right gown or dress within the customer’s first three try-ons.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
• Help the store team work toward its goal of 80% conversion of brides sold to alterations appointments.
• Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
• Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to management.
• Meet dress code standards and offer the David’s Bridal loyalty and partners program.
• Respond promptly to customer questions and provide product and service information.
• Meet hourly sales productivity standards using the 5-Step Selling Process.
• Support cash-wrap processes and accurately process transactions, promote add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
• Follow procedures for special-order dresses and work toward a platform conversion of 65% or greater.
• Work toward add-on goals: 75% for headpieces, 10% for foundations, and 20% for shoes.
• Schedule return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
• Carry out new processes, behaviors, contests, and programs as assigned.
• Support promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned training and myLearning courses, remain current with the curriculum, share expertise with fellow stylists, celebrate team successes, and use coaching and feedback to improve.
• Perform additional duties as needed.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Discount for identity theft protection
• Discounts for home and auto insurance
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED