Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience for all customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following David’s Bridal selling behaviors, and perform tasks related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate the company’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, learns customers’ needs, recommends gowns and dresses, and supports customers through alterations, personalization, and future appointments. The position also involves using customer-management, appointment, point-of-sale, and iPad systems; meeting sales and conversion goals; processing transactions; maintaining store standards; and supporting merchandising, inventory, security, and other store operations. Stylists complete required training, build product and fashion knowledge, collaborate with the store team, and remain receptive to coaching and feedback.
Requirements
- High school diploma or equivalent.
- Ability to provide friendly, professional customer service and communicate clearly with customers.
- Ability to use computerized systems, including appointment, customer, point-of-sale, and electronic-device tools.
- Ability to meet sales, productivity, conversion, and add-on goals.
- Ability to work collaboratively, maintain personal integrity, demonstrate drive, and respond constructively to coaching.
- Ability to complete required training and follow store, transaction, loss-prevention, and security procedures.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty-store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers in person and by phone with genuine enthusiasm, adapting communication to their needs.
- Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
- Provide exceptional service to multiple customers and address concerns, escalating or partnering with leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build rapport by asking questions and listening to understand customers’ emotional and practical needs.
- Help customers identify a suitable gown or dress, striving to find the right option within the first three try-ons.
- Review the Timeline Calendar, set future appointments, and follow up with customers.
- Explain and promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
- Help the store achieve its goal of converting 80% of brides sold to alterations appointments.
- Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
- Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
- Meet dress code standards and promote David’s Bridal loyalty and partner programs.
- Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
- Meet hourly sales productivity standards by using the 5-Step Selling Process.
- Support cash-wrap processes and accurately complete transactions, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
- Follow procedures for special-order dresses and achieve a platform conversion of at least 65%.
- Work toward add-on goals: 75% for headpieces, 10% for foundations, and 20% for shoes.
- Set return appointments for the full wedding party, including bridesmaids, the mother of the bride, and flower girls.
- Complete training promptly and continually develop product knowledge and fashion trend expertise.
- Strive to qualify for Circle of Excellence membership by exceeding sales targets.
- Carry out assigned processes, behaviors, contests, programs, promotions, sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
- Complete assigned training and ongoing development, celebrate team members’ successes, share expertise, accept coaching, and complete required myLearning courses within the first 90 days and keep the curriculum current.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile service discounts
- MetLife Hyatt Legal Plans benefits
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
