Service Coordinator Jobs

About The Position

Requirements

• At least 2 years of experience in service coordination, dispatch, fleet administration, equipment rental, maintenance administration, parts, or a related field.
• Experience scheduling service work, coordinating repairs, managing work orders, or supporting maintenance operations.
• Strong organizational, multitasking, and time-management skills.
• Excellent communication and customer service skills.
• Ability to work effectively with technicians, managers, vendors, and other departments.
• Strong attention to detail and ability to manage multiple priorities and deadlines.
• Proficiency with computers, Microsoft Office, email, and business software.
• Ability to work independently while contributing to a team environment.
• High school diploma or equivalent.
• Valid driver's license and ability to travel locally as needed.

Nice To Haves

• Experience in heavy equipment, construction equipment, equipment rental, automotive dealerships, trucking, or industrial service operations.
• Familiarity with Caterpillar equipment, DBS, or fleet-management systems.
• Knowledge of preventive maintenance scheduling, parts ordering, service invoicing, warranty administration, or equipment inspections.
• Experience supporting multiple service locations or coordinating technician workloads.

Responsibilities

• Coordinate daily service operations, equipment repairs, and preventive maintenance across assigned rental locations.
• Schedule technicians, service appointments, equipment inspections, and outside repairs.
• Open, update, maintain, and close service work orders, ensuring accuracy and timely completion.
• Track technician labor hours, monitor work in progress, and assist with service invoicing.
• Monitor equipment availability and repair status to help minimize downtime.
• Coordinate parts orders, track deliveries, follow up on backorders, and communicate repair delays.
• Work with service managers, technicians, branch operations, and vendors to prioritize repairs and service needs.
• Assist with vendor repair estimates, purchase orders, and outside service coordination.
• Maintain service records, preventive maintenance schedules, equipment inspection reports, and warranty documentation.
• Support fleet maintenance programs, safety inspections, and regulatory compliance requirements.
• Assist with new equipment receiving, pre-delivery inspections, and equipment preparation.
• Track equipment maintenance activities using fleet-management and service software.
• Provide internal teams with updates on equipment repairs, maintenance schedules, and service completion.
• Identify opportunities to improve service processes, communication, and operational efficiency.
• Support regional and companywide service initiatives and special projects as needed.
• Follow company safety policies and procedures.
• Perform other duties as assigned.