Senior Service Coordinator

Scott Carver Dakota CAP•Rosemount, MN

19d•$20 - $21

About The Position

The Senior Service Coordinator responds to the needs of clients who seek or utilize Senior Nutrition services. The coordinator assesses clients for eligibility for specific services and programs and connects them with resources. The role coordinates congregate dining and home-delivered meal services for an assigned area, working with meal providers and community organizations to ensure adequate volunteer coverage. The coordinator also conducts outreach to increase caseload, build partnerships, and enhance services.

Requirements

Two-year degree in social work, nutrition, or a related field plus one year of related experience, or an equivalent combination of education and experience.
Valid Minnesota State Driver’s License, proof of insurance, and review of a Motor Vehicle Record (MVR) report.
Knowledge of federal, state, and local codes and regulations governing food handling and public nutrition services, and regulations applicable to Nutrition Programs.
Knowledge of safe kitchen equipment use, food handling, and personal sanitation and hygiene practices.
Knowledge of conflict resolution, customer service, outreach, specialized CAP and state agency software and procedures, local community resources, records management, and standard and specialized computer software.
Ability to supervise food service operations and distribution, identify food safety hazards, and verify compliance with state and federal regulations.
Excellent planning and organizational skills and ability to work with minimal supervision.
Ability to analyze problems, develop solutions, prioritize multiple tasks, and work effectively with people of diverse racial and socioeconomic backgrounds.
Ability to respond tactfully to others’ needs and concerns, resolve conflict, de-escalate stressful situations, and collaborate with colleagues, staff, and community representatives.
Ability to establish cooperative working relationships and respond competently to each client’s and community’s culture, traditions, lifestyle, language, and values.
Effective verbal and written communication skills.

Nice To Haves

Previous experience working with social service programs related to the elderly and coordinating food service.
ServSafe certification.

Responsibilities

Manage a client caseload and complete at least a six-month check-in with each client, in person at home or by phone, to discuss needs and connect clients with CAP and community resources.
Coordinate food service for congregate dining and home-delivered meals, including daily meal orders and changes with the meal provider.
Supervise, train, and recruit volunteers for congregate dining and home-delivered meals, including coordinating recruitment and schedules with local community and faith-based organizations.
Ensure daily volunteer coverage at each site for congregate meals and 2–3 volunteers daily for home-delivered meal routes.
Record daily meals served to each participant and enter meal counts in the client tracking system.
Conduct home assessments for new home-delivered meal participants and annual renewals; complete NAPIS intake information in the client tracking system and record services provided.
Complete NAPIS intake information and record services provided for new and renewing congregate dining participants.
Assist clients with SNAP, EAP, Food Shelf, and other applications.
Conduct outreach at sites and in the community, and coordinate at least two annual presentations by local community members about seniors’ needs.
Deliver home-delivered meals when necessary due to weather or volunteer unavailability.
Track volunteer hours and mileage in the agency volunteer database.
Collect, record, and deposit donations according to policy.
Maintain effective communication and working relationships with participants, volunteers, vendors, and building management staff.
Attend staff and agency meetings, trainings, and other meetings as directed by Program Management, meeting a minimum of four trainings per year.
Perform other duties as assigned by the Senior Nutrition Manager or Director of Nutrition & Community Services.