HVAC Service Coordinator / Dispatcher

Commercial Express HVAC • Sterling, VA

2d

About The Position

Centryx Mechanical Solutions is seeking an HVAC Service Coordinator / Dispatcher to support the daily operations of its Service Department. This role serves as a communication hub between customers, field technicians, and internal team members. The coordinator handles incoming service requests, schedules and dispatches technicians, monitors work order progress, and maintains clear communication to help ensure efficient service and a positive customer experience.

The ideal candidate is proactive, detail-oriented, organized, and comfortable managing competing priorities in a fast-paced environment. The position contributes to customer satisfaction and team success by anticipating needs, communicating effectively, and keeping service operations organized.

Centryx Mechanical Solutions combines the experience and resources of Commercial Express HVAC, CBW Mechanical, and Tolin MidAtlantic. The company provides commercial HVAC and mechanical services and emphasizes teamwork, integrity, accountability, employee development, and long-term career growth.

Requirements

• High school diploma or GED.
• Strong customer service skills and a solutions-oriented mindset.
• Excellent organizational, time-management, and multitasking abilities.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Dependable and punctual, with a commitment to teamwork and accountability.

Nice To Haves

• Experience coordinating service operations for a commercial HVAC or mechanical services company.
• Familiarity with HVAC service work orders, technician scheduling, and field service operations.
• Experience using HVAC service management, dispatching, or work order software.

Responsibilities

• Dispatch and prioritize service calls to HVAC technicians.
• Communicate professionally with customers about appointments, scheduling, and updates.
• Create accurate work orders and track job progress from start to finish.
• Support field technicians and proactively resolve scheduling or service issues.
• Maintain organized service records and support smooth daily operations.

Benefits

• Competitive pay based on experience.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• 401(k) with company match.
• Paid Time Off (PTO).
• Paid holidays.
• Employer-paid life insurance.
• Short-term and long-term disability insurance.
• Employee referral program.
• Company-sponsored events and team activities.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED