HVAC Dispatcher

Air-Ref Co.•Delray Beach, FL

About The Position

Air-Ref Co. Inc. is seeking an HVAC Dispatcher to manage day-to-day scheduling operations and ensure jobs are ready to be scheduled. The role involves efficiently scheduling work orders and coordinating technicians so they can arrive on time. The qualified candidate will work in a fast-paced environment, provide exceptional customer service, meet or exceed goals, and be receptive to ongoing coaching and feedback. HVAC or service industry experience is highly preferred.

Requirements

Ability to work in a fast-paced environment.
Self-motivation and commitment to providing exceptional customer service.
Effective listening and verbal communication skills.
Proven ability to meet or exceed set goals.
Receptiveness to ongoing coaching and feedback.
Experience efficiently scheduling work orders and helping ensure technicians arrive on time.

Nice To Haves

HVAC or service industry experience.

Responsibilities

Manage day-to-day scheduling operations and ensure jobs are ready for scheduling.
Manage incoming calls and generate and enter calls.
Identify and assess customers’ needs to achieve satisfaction.
Schedule technicians and coordinate with the Service and Operations Manager.
Build sustainable relationships and trust with customer accounts through open, interactive communication.
Provide accurate, valid, and complete information using company methods and tools.
Meet personal and customer-service team sales targets and call-handling quotas.
Handle customer complaints and refer them to the appropriate manager.
Maintain records of customer interactions in the dispatch program, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take extra steps to engage customers.
Assist colleagues when necessary.
Perform other tasks as assigned and needed.