Dispatcher - HVAC, Water, Plumbing

Wrench Group•Tempe, AZ

1d•Remote

About The Position

The Dispatcher is part of the Customer Service team and is responsible for scheduling and dispatching HVAC Service Technicians to customers’ homes and businesses. The role updates and reschedules service appointments, coordinates with technicians and managers, routes calls, and handles related administrative and reporting duties. Experience with ServiceTitan software and industry knowledge are helpful but not required.

Requirements

At least 3 years of HVAC dispatch or scheduling experience.
Knowledge of the Phoenix metropolitan area for effective routing.
Microsoft Office skills, including Word, Excel, and Outlook Mail.
Ability to maintain a positive outlook in stressful situations.
Attention to detail.
Strong phone presence.
Strong verbal and written communication skills.
Ability to deliver world-class customer service.
Self-motivation.
High school diploma or equivalent.
Ability to pass a pre-employment background check and drug screen.

Nice To Haves

Experience with ServiceTitan software and HVAC industry knowledge.
Bilingual English/Spanish.

Responsibilities

Update service appointment time frames for customers.
Reschedule service appointments.
Update Service Managers when issues arise.
Schedule and dispatch Technicians to customer homes.
Complete audits and reports as needed.
Route calls using best practices.
Perform administrative duties as requested.
Communicate effectively with Technicians, Managers, and department heads.
Update the Call Center Team with job availability.

Benefits

Pay of $25 per hour.
Work-from-home schedule.
Ongoing training, support, and career growth, including hands-on classroom and on-the-job training, one-on-ones, and small-group training.
Paid time off.
Six paid holidays per year.
Paid birthday off.
Health, vision, and dental plans.
Company-paid life insurance.
Short-term and long-term disability coverage.
401(k) retirement plan with company match.
Flexible spending account (FSA).
Free employee assistance program.
Legal services.
Identity theft protection.
Employee appreciation events and recognition awards.