Service Dispatcher – HVAC & Plumbing
About The Position
TechPro Mechanical is a growing commercial HVAC, refrigeration, and plumbing service company serving businesses throughout Indiana and surrounding markets. We pride ourselves on integrity, responsiveness, communication, and delivering exceptional service to our customers. We're looking for an experienced Service Dispatcher who thrives in a fast-paced environment, communicates effectively, and takes ownership of keeping our service operations organized and running efficiently. The Service Dispatcher is responsible for coordinating daily service calls, scheduling technicians, communicating with customers, and ensuring work orders move efficiently from initial request through completion. This is a critical position within our company and requires someone who is organized, proactive, detail-oriented, and comfortable managing multiple priorities.
Requirements
- Previous dispatching or service coordination experience preferred, ideally in HVAC, plumbing, refrigeration, or another field service industry.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication.
- Ability to remain calm and make decisions in a fast-paced environment.
- Comfortable using dispatch software, Microsoft Office, and other business systems.
- Strong attention to detail and follow-through.
- Ability to prioritize emergency service calls while managing scheduled work.
Nice To Haves
- Experience with Service Fusion or similar field service management software is a plus.
- Takes ownership, anticipates problems, and doesn't wait to be told what needs to happen next.
- Dependable, decisive, customer-focused, and capable of keeping a busy service department moving.
Responsibilities
- Schedule and dispatch commercial HVAC, refrigeration, and plumbing service technicians.
- Coordinate daily service calls, emergency requests, and technician availability.
- Communicate professionally with customers regarding scheduling, arrival times, and service updates.
- Monitor technician progress and adjust schedules as priorities change.
- Create, update, and maintain accurate work orders in our service management software.
- Coordinate with Field Service Managers regarding technical issues, scheduling conflicts, and job requirements.
- Follow up on outstanding service calls and ensure timely communication.
- Help maximize technician productivity by reducing downtime and unnecessary travel.
- Work closely with the Office Manager to maintain efficient daily operations.
- Support a culture of accountability, teamwork, and excellent customer service.
Benefits
- Competitive compensation based on experience
- Full-time, stable employment
- Opportunities for professional growth
- A collaborative, team-oriented work environment
- The opportunity to make a meaningful impact in a rapidly growing company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
