HVAC Dispatcher

NearU, and Affiliate Regional HVAC Branches • Greenville, SC

4d

About The Position

Carolina Heating is seeking a highly organized and customer-focused Dispatcher to serve as the communication hub of its service team. The role manages incoming calls, schedules service appointments, and coordinates field technicians to keep operations running smoothly and provide customers with a seamless experience from the initial call through job completion.

The Dispatcher communicates with customers and technicians, monitors job progress, maintains records in dispatch and CRM systems, and assists with invoicing, work orders, and other basic administrative tasks. The position supports the team in meeting daily performance and service goals.

Requirements

• High school diploma or equivalent.
• Strong communication and multitasking skills in a fast-paced setting.
• Excellent organizational and problem-solving abilities.
• Comfort using scheduling software and computer systems.
• Ability to remain calm and professional under pressure.
• Team-oriented mindset with a customer-first attitude.

Nice To Haves

• Previous experience in customer service, dispatch, or a call center environment is preferred.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally and urgently.
• Schedule, confirm, and adjust service appointments.
• Dispatch technicians based on location, skillset, and priority.
• Communicate with field technicians to support timely service delivery.
• Monitor job progress and adjust schedules throughout the day as needed.
• Provide customers with updates, ETAs, and follow-up communication.
• Maintain accurate records in dispatch and CRM systems.
• Assist with invoicing, work orders, and basic administrative tasks.
• Support the team in meeting daily performance and service goals.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED