Dispatcher Service Coordinator

Unlimited Service Group • Orlando, FL

3d • Onsite

About The Position

Commercial Appliance Parts and Service is seeking an experienced Service Coordinator/Dispatcher to join its Orlando team. This in-person, full-time, hourly position coordinates field service technicians, communicates with customers, and helps keep daily service operations running smoothly. The schedule is Monday through Friday, 8:00 AM to 5:00 PM.

The coordinator answers incoming service calls, schedules and dispatches technicians according to location, availability, and urgency, and communicates with customers, technicians, and internal teams throughout the day. The role also involves monitoring and adjusting technician schedules as needs change, reviewing work orders for accuracy and completeness, using third-party customer portals and applications, and providing customers with timely service updates. The employee may assist with additional service department responsibilities as needed.

Commercial Appliance Parts & Service has provided commercial cooking and refrigeration equipment repair throughout Florida and Georgia since 1946. It serves restaurants, hotels, hospitals, schools, and universities, and is an authorized warranty service provider for many major equipment manufacturers. The company states that it celebrates diversity and is committed to an inclusive environment for all employees.

Requirements

• Previous service dispatching or coordinating experience is required.
• Experience coordinating multiple field technicians and managing changing priorities.
• Strong customer service and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• Must successfully complete a background check and drug screen.
• Must be at least 18 years old.

Nice To Haves

• HVAC, refrigeration, commercial service, or other field-service dispatch experience is strongly preferred.

Responsibilities

• Answer incoming service calls and assist customers with service needs.
• Coordinate and dispatch service technicians based on location, availability, and urgency.
• Communicate throughout the day with customers, technicians, and internal teams.
• Monitor technician schedules and adjust priorities as service needs change.
• Review technician work orders for accuracy and completeness.
• Communicate through third-party customer portals and applications.
• Provide timely updates to customers regarding service status.
• Assist with additional service department responsibilities as needed.

Benefits

• Medical, dental, vision, and disability benefits.
• Life insurance.
• 401(k) with company match.
• Vacation, sick, and personal time.
• Paid holidays.
• Town Shares program, allowing employees to share in the company's long-term financial success.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed