Dispatcher Service Coordinator

Commercial Appliance Parts and Service • Orlando, FL

5d • Onsite

About The Position

Commercial Appliance Parts & Service is seeking an experienced Service Coordinator/Dispatcher for its Orlando team. This in-person role coordinates field service technicians, communicates with customers, and supports smooth daily service operations. The position is full-time, hourly, and scheduled Monday through Friday from 8:00 AM to 5:00 PM.

The coordinator answers service calls, dispatches technicians according to location, availability, and urgency, and monitors schedules as priorities change. The role also includes reviewing work orders, communicating through customer portals and applications, providing service-status updates, and assisting with other service department responsibilities.

Commercial Appliance Parts & Service has provided commercial cooking and refrigeration equipment repair throughout Florida and Georgia since 1946. It serves restaurants, hotels, hospitals, schools, and universities, and is an authorized warranty service provider for many major equipment manufacturers. The company is a division of Unlimited Service Group and states that it is committed to an inclusive environment for all employees.

Requirements

• Previous service dispatching or coordinating experience is required.
• Experience coordinating multiple field technicians and managing changing priorities.
• Strong customer service and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• Must successfully complete a background check and drug screen.
• Must be at least 18 years old.

Nice To Haves

• HVAC, refrigeration, commercial service, or other field-service dispatch experience is strongly preferred.

Responsibilities

• Answer incoming service calls and assist customers with service needs.
• Coordinate and dispatch service technicians based on location, availability, and urgency.
• Communicate throughout the day with customers, technicians, and internal teams.
• Monitor technician schedules and adjust priorities as service needs change.
• Review technician work orders for accuracy and completeness.
• Communicate through third-party customer portals and applications.
• Provide timely updates to customers regarding service status.
• Assist with additional service department responsibilities as needed.

Benefits

• Medical, dental, vision, and disability benefits
• Life insurance
• 401(k) with company match
• Vacation, sick, and personal time
• Paid holidays
• Town Shares program, allowing employees to share in the company's long-term financial success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed