Resident Service Coordinator

ST Residential•Fort Lauderdale, FL

About The Position

Silver Tree Residential, LLC is seeking a dedicated and experienced Resident Services Coordinator for Gateway Terrace Apartments, a 257-unit senior community in Fort Lauderdale. The coordinator supports residents in accessing services and resources that promote independent living and aging in place. The role develops partnerships with agencies and nonprofits, connects residents with educational and wellness programming, and provides information about relevant federal, state, and local resources. The position does not provide direct resident services, though limited case management may be provided when requested and authorized by a resident. The coordinator also maintains resident files and a community resource directory, submits HUD regulatory reports as directed, and assists with transitions into and out of the facility when consumer-directed.

Requirements

Bachelor’s degree in gerontology, social work, or a related field.
At least three years of experience providing social services.
Genuine interest in continuing education that directly serves the elderly.
Knowledge of legal liability issues relevant to providing social services to at-risk populations.
Commitment and passion for serving older adults with physical, functional, social, and cognitive challenges.
Strong written and verbal communication skills.
Ability to problem-solve, educate, and advocate for vulnerable adults.
Excellent organizational skills.
Knowledge of MS Office.
Experience with Excel.

Nice To Haves

Master’s degree.
AASC Professional Services Coordinator certification.

Responsibilities

Develop relationships and partnerships with agencies and nonprofits in the market area to help provide services for residents.
Connect residents with ongoing educational programming, wellness presentations, and on-site events that promote self-sufficiency.
Maintain working knowledge of federal, state, and local resources, including entitlement and means-tested programs for seniors.
Provide residents, their families, and representatives with information about resources relevant to resident-directed service needs and aging in place.
Serve as a liaison with medical and professional service providers and community agencies when requested or authorized by the resident or legal representative.
Report resident abuse, neglect, or exploitation in compliance with applicable state statutes and ethical practice standards.
Provide limited case management only when requested and authorized by the resident; the role does not provide direct services.
Maintain resident files in compliance with HUD requirements and prepare and submit HUD regulatory reports as directed.
Develop and maintain a resource directory for the apartment community.
Assist residents, families, and designated representatives with transitions into and out of the facility when consumer-directed.