Resident Service Coordinator

The Community Builders • Florence, MA

2d • Onsite

About The Position

The Resident Services Coordinator is responsible for day-to-day resident services at an assigned property. The role assesses residents’ needs, develops and manages strategic partnerships with service providers, supervises program operations, collaborates with the Community Manager to support housing stabilization, and recruits and leads volunteers. The position requires working in the office five days per week.

The Community Builders, Inc. (TCB) is a nonprofit real estate developer and owner whose mission is to build and sustain strong communities. Its Community Life model uses stable housing as a platform for residents and neighborhoods to succeed, engaging residents and local partners to create opportunities in youth development, education, workforce development, and asset building.

Requirements

• Experience working with seniors and people with non-elderly disabilities to create and support implementation of plans that enable residents to maintain their housing.
• Knowledge of mental health issues and cognitive and physical disabilities.
• Ability to build and maintain partnerships with community-based organizations according to residents’ needs.
• Ability to understand and respect cultural differences in values, attitudes, and beliefs, and respond appropriately when working with residents and planning, implementing, and evaluating programs and services.
• Ability to collect, track, and understand data to assess programs and partnerships.
• Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
• Reliable transportation.
• BA/BS in human services or a related field.
• At least 2 years of experience working in a community service-related field.

Nice To Haves

• Knowledge of Federal, State, and Local policies affecting housing and/or experience in property management.
• Knowledge of Yardi and Efforts to Outcomes.
• Spanish speaking strongly preferred.

Responsibilities

• Build relationships with residents to support their needs and goals.
• Develop strategic partnerships and connect residents with local service providers focused on Community Life objectives.
• Engage residents in community-building activities that nurture care and respect for the property and apartments.
• Support residents at risk of losing their housing.
• Support Property Management through unit inspections and recertifications.
• Collect data documenting services provided and outcomes achieved.
• Manage budgets and administrative tasks required to secure and execute contracts and grants.
• Supervise day-to-day program operations.
• Recruit and lead volunteers at the site.
• Collaborate with the Community Manager to support housing stabilization.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts for commuter/parking, medical, and dependent care expenses.
• Hospital and Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level