Service Coordinator

Yancey Bros. Co. • Jefferson, GA

19d

About The Position

The Service Coordinator acts as the primary hub for the service department, coordinating repair work with customers and technicians, paying invoices, and providing administrative support. The role includes working in both an office and shop setting and requires a customer-focused, independent problem solver with prior administrative experience.

Requirements

• High school diploma or equivalent.
• At least two years as an administrative assistant or in a similar role.
• Proficiency with Outlook, Excel (including formulas, charts, and graphs), Word, and PowerPoint.
• At least two years assisting customers with accounts in person and over the phone.
• Ability to provide a superior customer experience, solve problems, and work independently.

Nice To Haves

• One year of experience as a Service Coordinator or Service Writer in the automotive, truck, or heavy equipment industry.

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Provide customers with service and invoice updates in person and over the phone.
• Communicate with management about invoicing issues, customer complaints, and technician needs.
• Dispatch field service technicians to customer sites.
• Open work orders and update systems with service history.
• Process and close work orders for completed work.
• Create purchase order numbers and code invoices for accounts payable.
• Follow Yancey Bros. Co. safety procedures and standards.
• Perform other administrative duties as assigned by the manager.

Benefits

• Competitive compensation.
• Individual bonus opportunities.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Paid holidays.
• Paid sick leave.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.
• Technician tool allowances.
• Employee wellness programs.
• Paid vacations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED