Customer Service Coordinator

Penske•Fort Pierce, FL

3d•Onsite

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. The position is based at Penske’s Fort Pierce, Florida location at 5350 Steel Blvd, Fort Pierce, FL 34946, with a Monday–Friday schedule from 7:00 a.m. to 3:30 p.m. The coordinator develops workforce plans, communicates with customers about maintenance and service issues, ensures rental units are ready for customers, and supports shop productivity through work-plan coordination. The role also coordinates parts, outside vendors, and district billing clerks. The employee must follow applicable Penske, DOT, and OSHA safety requirements and maintain regular, predictable attendance.

Requirements

At least 2 years of customer service experience.
At least 1 year of hands-on mechanical experience.
High school diploma or equivalent.
Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
Perform work in accordance with DOT, OSHA, and Penske safety and maintenance policies, including proper selection and use of tools and PPE, machine guarding, and established safety practices.
Maintain regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule at the specified location.
Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.

Nice To Haves

2 years of supervisory experience.
At least 2 years of service department administration experience.
Associate degree, technical school degree, or bachelor’s degree.
ASE certification.
Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

Develop daily and weekly workforce plans that account for customer needs, estimated unscheduled repairs, parts availability, technician skill sets, and work hours to maximize customer service and productivity.
Communicate with customers about maintenance updates, schedule or work changes, billing concerns, and service issues.
Ensure Penske Rental units are maintained and prepared for customers.
Ensure parts are available for scheduled work.
Hold vendors accountable for the quality and scheduling of outside work.
Provide customer service and help ensure customers are satisfied and return for additional business.
Maintain shop productivity by optimizing the work plan.
Coordinate with district billing clerks as necessary.
Complete other projects and tasks as assigned by the supervisor.
Follow Penske management instructions and comply with DOT, OSHA, and Penske safety and maintenance policies.