Customer Service Coordinator

Penske • Atlanta, GA

6d • Onsite

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. This full-time role is based at Penske’s 4605 Fulton Industrial Drive location in Atlanta, Georgia. The coordinator develops daily and weekly workforce plans, communicates with customers about maintenance and service issues, ensures rental units are ready for customers and parts are available for scheduled work, and oversees outside vendors’ quality and schedule adherence. The role also supports shop productivity, customer satisfaction, and coordination with district billing clerks. Other projects and tasks may be assigned by the supervisor.

Requirements

• At least 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• High school diploma or equivalent.
• Understand and comply with specific instructions, guidelines, rules, regulations, and other information established by Penske management.
• Perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including correct selection and use of tools and PPE, machine guarding, and established safety practices.
• Maintain regular, predictable, full attendance.
• Willingness to travel as necessary and work the required schedule at the specified location.
• Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
• Meet the role’s physical requirements, including frequent movement, standing, walking, climbing, bending, and sitting; routine use of hands to operate tools or controls; safe work at heights and in all weather conditions; ability to see and hear in the workplace; and lifting or moving up to 50 pounds regularly and up to 100 pounds occasionally.

Nice To Haves

• At least 2 years of supervisory experience.
• At least 2 years of service department administration experience.
• Associate degree, technical school degree, or bachelor’s degree.
• ASE certification.
• Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate with customers about maintenance updates, schedule or work changes, billing concerns, and service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for the quality and schedule adherence of outside work.
• Provide customer service and ensure customers are satisfied and likely to return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED