Customer Service Coordinator

TJX•Hollister, CA

5d•Onsite

About The Position

The Customer Service Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement and by maintaining a clean, organized store. It trains and mentors Associates on front-end principles and personalized service, supports register coverage and break coordination, responds to customer concerns, and helps ensure tasks follow the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with management on training needs, and supports compliance, safety, credit and loyalty programs, and store shrink-reduction goals. Other duties may be assigned. The position is at TJ Maxx Store 1604 in Hollister, California. The starting pay range is $17.90 to $18.40 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multitasking.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
Engage and interact with customers, maintain a clean and organized store, and model outstanding customer service.
Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, support point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates perform tasks according to the store plan and prioritize as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.