Customer Service Coordinator

Ryder Supply Chain Solutions • Houston, TX

7d • Onsite

About The Position

The Customer Service Coordinator (CSC) supports shop management through customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. The role develops knowledge and skills in transportation, logistics, operations, and fleet maintenance, with an indicated progression path to Ops Supervisor. The position is based at Ryder’s Houston, Texas shop and is scheduled Monday through Friday, 6:00 a.m. to 2:30 p.m. Pay is hourly and paid weekly.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or comparable experience involving issue resolution.
• Advanced computer skills, including spreadsheets and word processing software.
• Detail-oriented, with excellent follow-up practices.
• Strong verbal and written communication skills and effective phone skills.
• Ability to multitask and stay highly organized, with excellent time management skills.
• Flexibility and self-drive to excel in a fast-paced environment.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer expectations.
• Manage customer relationships, including customer interface, issue resolution, and customer satisfaction.
• Follow customer communication protocols for preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates.
• Drive improvement of Customer Satisfaction (CSI) scores.
• Improve branch productivity through effective work scheduling and planning.
• Create repair order tasks and update the work planning sheet.
• Review maintenance reports to identify and schedule preventive maintenance, repair campaigns, and vehicles requiring follow-up.
• Coordinate with the rental counter on repair requirements, available substitute units, and vehicle wash requirements.
• Coordinate outside repairs with vendors and customers.
• Support the management team so it can effectively manage shop operations.
• Manage parts inventory processes, including physical inventory, ordering, receiving, stocking, purchase orders, parts invoices, and pickup and delivery coordination.
• Recommend minimum and maximum inventory levels to the inventory planning team.
• Manage parts obsolescence and ship warranty and return parts.
• Organize and maintain cleanliness in the parts room.
• Handle incoming shop calls and perform shop clerical duties, including maintaining vehicle maintenance files.
• Process accounts payable and create repair orders for technicians.
• Contribute to cost containment through effective inventory planning and warranty management.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, prescription, dental, and vision insurance options.
• Life and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on shares.
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED