Customer Service Coordinator

CRST The Transportation Solution • Charlotte, NC

4d • Onsite

About The Position

CRST is hiring an onsite Customer Service Coordinator in Charlotte, North Carolina. The coordinator is the first point of contact for customers and installers, managing inquiries, resolving issues, and ensuring escalations are addressed within service-level agreement timelines. The role requires logistics customer service experience and involves scheduling, rescheduling, order updates, installer escalations, and follow-up calls, with clear communication across customers and CRST’s internal teams.

The position is onsite at 6965 Northpark Boulevard, Suite K, Charlotte, NC 28216. The schedule is Monday through Friday, with either a 5:00 AM–2:00 PM or 8:00 AM–5:00 PM shift. The stated pay is $18.50 per hour; the final offer may depend on relevant experience, skills, and location. Additional compensation may include overtime or discretionary incentives, as applicable.

Requirements

• Proven experience in logistics customer service, such as transportation, distribution, or a related industry.
• Strong verbal and written communication skills.
• Proficiency in data entry and customer management systems.
• Flexibility, reliability, and punctuality for the assigned shift.

Responsibilities

• Answer inbound customer calls and provide timely information and support.
• Call customers with upcoming service time windows and complete follow-up calls, including 5 Star Survey reminders.
• Receive warm leads and process product sales quickly and accurately.
• Record, track, and escalate issues to CRST managers when necessary.
• Manage service orders, upload documentation, and update company systems accurately.
• Track installer escalations and provide updates to supervisors and managers.
• Complete daily tasks such as inventory scans, service order updates, and paperwork.
• Answer and resolve escalations within SLA timelines.
• Serve as a liaison between customers, CRST service teams, and internal departments to ensure clear communication and resolution.

Benefits

• Medical, dental, and vision coverage
• Prescription drug and telemedicine services
• Company-paid life and disability insurance
• Retirement savings with company match
• Paid time off and holidays
• Parental leave
• Additional voluntary benefits
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed