Service Coordinator

Abode•San Francisco, CA

19d•Onsite

About The Position

The Service Coordinator provides housing services and service coordination to individuals experiencing homelessness. The role supports housing stability through counseling, referrals to financial and credit counseling and legal services, and development of individualized housing plans that establish a path to permanent stability after financial assistance. The coordinator connects participants with other supportive services and works with landlords and social-service partners to improve housing and health outcomes. The position involves assessing each household’s needs, creating and maintaining individualized service plans, meeting with households in the community or at home as frequently as needed, and coordinating access to community resources. The coordinator maintains complete client files and documents services promptly using BIRP format. The role also includes attending program and staff meetings, collaborating with internal and external partners, and performing other duties as assigned. This is an onsite position, though hybrid or remote work may be possible with supervisor approval, depending on job responsibilities, remote location, and employee suitability. The role may require evening and weekend hours, and driving participants when required. Use of a personal vehicle and a valid California driver’s license, current auto insurance, and a clean DMV record are required.

Requirements

Experience working with homeless populations, Transitional Age Youth, system-impacted youth, and case management.
Personal or professional experience with the Foster Care System, Juvenile Justice system, or Child Welfare System.
Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
Two years of case management experience providing services to homeless or low-income individuals and/or families.
Ability to drive and transport participants when required.
Use of a personal vehicle, valid California Driver’s License, current auto insurance, and a clean DMV record are required.
Ability to work evening and weekend hours as needed.
Ability to meet with households in person in the community or within the home.

Responsibilities

Provide comprehensive housing services to participants, including working directly with landlords when appropriate.
Work with social-service partners to refer participants and provide services.
Coordinate services so program participants receive essential support to improve health and housing outcomes.
Help residents retain housing and increase independence and self-sufficiency through connections to community services, including crisis intervention, rehabilitation, income support and benefits, employment assistance, physical and mental health care, substance recovery, and family involvement.
Refer participants for further assessment or treatment for developmental, learning, behavioral, health, school-readiness, substance exposure, or family-violence concerns.
Create and maintain an individualized service plan and needs assessment for each household.
Meet with households in person in the community or at home as frequently as needed.
Attend program meetings with internal and external partners to coordinate services and support service quality.
Maintain client files and required documentation.
Communicate frequently with team members to improve systems, solve problems, share resources, and coordinate work.
Document services promptly using BIRP format.
Attend staff meetings and other agency functions as needed.
Drive and transport participants when required.
Perform other duties as assigned.