Service Coordinator I - Colman Court
National Church Residences•Cleveland, OH
•Onsite
About The Position
National Church Residences is seeking a Service Coordinator I for Colman Court, a 33-unit senior apartment community in Cleveland, Ohio. The coordinator supports residents by organizing programs and activities, identifying needs, connecting residents with community services, and providing responsive customer service. The role also involves developing a directory of local resources, arranging educational events, and maintaining communication with residents, families, community agencies, and internal partners. This is a part-time position scheduled for 20 hours per week, Monday through Friday, with no evenings or weekends. Pay is $21.67 per hour.
Requirements
- Bachelor’s degree in social work or a related field preferred.
- Two or more years of experience delivering social services to elderly and/or family populations preferred.
- Working knowledge of supportive services and local community resources.
- Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.
Nice To Haves
- Bachelor’s degree in social work or a related field.
- Two or more years of experience delivering social services to elderly and/or family populations.
Responsibilities
- Advocate for residents and use organization, problem-solving, and follow-through to achieve results.
- Coordinate programs and activities for residents.
- Serve as a liaison to community agencies, build relationships with service providers, and identify new services for residents.
- Identify low-cost service providers and negotiate discounts when possible.
- Engage residents to identify needs and make referrals to community agencies as needed.
- Develop a resource directory listing state and/or local service providers.
- Sponsor educational events on topics such as health care, agency support, life skills, and referral sources.
- Provide quality customer service, address residents’ concerns, and assist with basic needs.
- Help residents access and use community services, including housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
- Monitor, document, and relay feedback or concerns from residents and their families.
- Manage internal and external relationships using appropriate communication and interpersonal skills.
Benefits
- Medical and prescription coverage with three plan options and a nationwide provider network.
- Healthcare Flexible Spending Account or employer-funded Health Savings Account.
- Fertility and family-building support, weight management, and chronic condition support.
- Paid parental leave at 100% for four weeks.
- Dental and vision coverage.
- Company-provided life and accidental death and dismemberment insurance, plus disability coverage.
- Voluntary life and accidental death and dismemberment insurance, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
- Dependent care Flexible Spending Account with company match, plus transportation and parking Flexible Spending Accounts.
- Well-being programs, including an enhanced Employee Assistance Program, tobacco cessation, and Well-Being Your Way rewards and reimbursements of up to $1,000 per year.
- Retirement program with immediate company funding starting at 3%, increasing up to 5% over time, plus an additional company match of up to 5% when the employee contributes.
- Tuition expense reimbursement.
- Paid time off and nine paid holidays.
