Service Coordinator I - Colman Court

National Church Residences•Cleveland, OH

11d•Onsite

About The Position

National Church Residences is seeking a Service Coordinator for Colman Court, a 33-unit senior apartment community in Cleveland, Ohio. The coordinator supports residents by identifying their needs, connecting them with community services, coordinating programs and activities, and providing customer service. The role works with residents, families, community agencies, and service providers to support access to desired services and resources.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field.
Two or more years of experience delivering social services to elderly and/or family populations.

Responsibilities

Advocate for residents and organize, problem-solve, and deliver results for the residents served.
Coordinate programs and activities for residents.
Serve as a liaison to community agencies, network with community service providers, identify new services, and seek low-cost providers or negotiate discounts.
Engage residents to identify needs and make referrals to community agencies when necessary.
Develop a directory of state and/or local service providers.
Sponsor educational events related to health care, agency support, life skills, and referral sources.
Provide quality customer service, address residents’ concerns, and assist with basic needs.
Help residents acquire and use community services, including housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
Monitor, document, and relay feedback or concerns from residents and their families.
Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

Medical and prescription coverage with three plan options.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Paid parental leave at 100% for four weeks.
Dental and vision coverage.
Company-provided life and accidental death and dismemberment insurance, and disability coverage.
Voluntary life and accidental death and dismemberment insurance, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced employee assistance program, tobacco cessation support, and rewards and reimbursements of up to $1,000 per year.
Retirement program with immediate company funding starting at 3%, increasing up to 5% over time, and an additional company match up to 5% when the employee contributes.
Tuition expense reimbursement.
Paid time off and nine paid holidays.