Service Coordinator-Princeton Court

National Church Residences•Atlanta, GA

4d•Onsite

About The Position

The Service Coordinator serves residents of Princeton Court, a 116-unit senior apartment community in College Park, Georgia. The role coordinates resident programs and activities, connects residents with community resources and supportive services, and provides customer service and assistance with residents’ basic needs. The coordinator works with residents, their families, community agencies, service providers, and property management professionals to identify needs, make referrals, and address concerns. This is a full-time, 40-hour-per-week position scheduled Monday through Friday between 8:00 a.m. and 5:00 p.m. A bachelor’s degree in social work or a related field is preferred, as is two or more years of experience delivering social services to elderly and/or family populations. National Church Residences describes its compensation as competitive and offers a total rewards package that varies depending on employment status.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field.
Two or more years of experience delivering social services to elderly and/or family populations.

Responsibilities

Advocate for residents and demonstrate the ability to organize, problem-solve, and deliver results.
Coordinate programs and activities for residents.
Act as a liaison to community agencies, build networks with community service providers, and identify new services available to residents.
Identify low-cost service providers and negotiate discounts where possible.
Engage residents to identify needs and make referrals to community agencies when necessary.
Develop a resource directory listing state and/or local service providers.
Sponsor educational events on topics such as health care, agency support, life skills, and referral sources.
Provide quality customer service, address residents’ concerns, and assist with basic needs.
Help residents obtain and use desired community services, including housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
Monitor and document feedback or concerns from residents and their families.
Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

Medical and prescription coverage with three plan options and a nationwide provider network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Paid parental leave at 100% for four weeks.
Dental and vision coverage for employees and their families.
Company-provided life and accidental death and dismemberment insurance, and disability coverage.
Voluntary life and accidental death and dismemberment insurance, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced employee assistance program with mental health and work-life support, tobacco cessation, and rewards and reimbursements of up to $1,000 per year through Well-Being Your Way.
Retirement program with immediate company funding at 3%, increasing up to 5% over time, plus an additional company match up to 5% when employees contribute.
Tuition expense reimbursement.
Paid time off and nine paid holidays.