Case Manager for Adult Homeless and Mental Health Services

Mental Health America of Los Angeles • Long Beach, CA

4d

About The Position

Mental Health America of Los Angeles (MHALA) is a nonprofit mental health agency providing integrated services to low-income and no-income individuals, including mental and physical healthcare, homelessness and housing support, supported employment, and wellness and financial services. MHALA emphasizes communication, collaboration, transparency, self-care, work/life balance, and a team-oriented culture that offers opportunities for growth.

Under the general supervision of the program manager, the Personal Service Coordinator outreaches to, assesses, engages, and enrolls potential members in MHALA ISC services. The coordinator helps members find and access requested services through intensive case management and supports transitions to appropriate levels of care or services using a psychosocial rehabilitation model. The position is 35 hours per week and pays $24.00 per hour. The role includes visits to members in residences, hospitals, or jails; transportation when appropriate; and documentation of five hours of interventions per day with a 24-hour turnaround. The work schedule is flexible and may include some evenings or weekends, with on-call cell phone services when necessary.

Requirements

• High school diploma or GED.
• At least one year of experience providing psychosocial rehabilitation-related services to a disabled population.
• Current Class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, and ability to be insured by MHALA liability insurance; these are conditions of employment.
• Ability to demonstrate a high level of tolerance, patience, and understanding for individuals with multiple needs, issues, and challenging behavioral characteristics in a busy and unstructured work atmosphere.
• Ability to develop, nurture, and maintain good community relations on behalf of the organization.
• Knowledge of the harm reduction philosophy and effectiveness in practicing motivational interviewing.
• Ability to function well in a team-oriented approach to member services.
• Knowledge of computer applications such as Microsoft Word, Excel, and Outlook.
• Flexible work schedule, including some evenings or weekends, and availability for on-call cell phone services when necessary.
• TB clearance and annual retesting, as conditions of continued employment.
• Employment verification directly from three past employers within the most recent seven-year period.

Nice To Haves

• Bilingual Spanish-speaking ability is highly preferred.
• Bachelor’s degree in a human-related field preferred.
• Valid CPR certificate preferred.

Responsibilities

• Engage and enroll new members.
• Develop a Recovery Plan with each member that identifies personal needs and goals.
• Mediate and advocate for members to help them obtain and keep housing, healthcare benefits, entitlements, and other services.
• Visit members in their residences, hospitals, or jails as needed to support successful community living and help prevent homelessness.
• Transport members to appointments and errands when appropriate.
• Observe members’ individual and group activities inside the program and in the community.
• Provide coaching, counseling, mentoring, instruction, training, feedback, and positive reinforcement in areas such as money management, grooming and hygiene, meal preparation, public transportation, and other independent living skills.
• Develop and implement outreach strategies for members who tend to isolate themselves.
• Provide timely information and feedback to the program manager about emergent agency, program, team, or member issues.
• Assist members and the team in achieving community integration, education, and employment goals.
• Participate in staff and community meetings and support day-to-day program operations as needed.
• Complete program documentation and paperwork in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, including documenting five hours of interventions per day with a 24-hour turnaround.

Benefits

• 35-hour workweek.
• Competitive salary and full benefits package.
• Employee assistance program.
• Generous paid time off.
• Employees are encouraged to engage in self-care, and the agency promotes work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED