Assistant Program Manager For Young Adult Mental Health Services

Mental Health America of Los Angeles•Lancaster, CA

About The Position

Mental Health America of Los Angeles (MHALA) is hiring an Assistant Program Manager for its Transition Age Youth Services. Under the general supervision of the Program Manager, this role oversees the operations of an interdisciplinary program that helps people with mental health needs access integrated mental health, housing, employment, health, and wellness services. The position provides direct management of Full-Service Partnership (FSP) program teams and supervision of clinical and non-clinical staff, while ensuring quality services and compliance with Los Angeles County Department of Mental Health and MHALA standards. The Assistant Program Manager supports service delivery, staff development, fiscal and billing goals, reporting, quality assurance, and program performance. The role collaborates with the Program Manager, agency leadership, staff, funding sources, and community partners. MHALA describes a team-oriented culture emphasizing communication, collaboration, transparency, self-care, and work/life balance, with a 35-hour workweek. Some evening or weekend work may be necessary.

Requirements

Three years of experience in a nonprofit social service agency providing direct services to members, including work with people experiencing mental health needs, physical health problems, substance use problems, poverty, and homelessness.
Strong facilitation, written communication, and interpersonal skills, with the ability to work across regions, programs, and roles.
Excellent verbal and written communication, tact, diplomacy, and relationship-building skills.
Ability to communicate articulately and effectively in individual and group settings.
Team-building and facilitation skills, including the ability to build consensus and seek input.
Excellent understanding of professional boundaries with staff and members, and ability to manage those boundaries.
Ability to handle complex crisis situations.
Ability to supervise diverse staff with a wide range of skills, abilities, and professional competencies.
Knowledge of community resources and experience building community relationships.
If a clinician, current LPS (Lanterman-Petris-Short) designation or ability to qualify within nine months.
Current Class C driver's license, a vehicle for transportation, proof of valid automobile insurance, and ability to be insured by MHALA liability insurance.
At least three years of driving experience.
TB clearance and annual retesting as conditions of continued employment.
Employment verification directly from three past employers within the most recent seven-year period.

Nice To Haves

ASW, MFT, LPC, PsyD/PhD, LCSW, LMFT, LPCC, or Licensed Psychologist credentials are preferred.
Department of Mental Health, Medi-Cal, and Full Service Partnership experience is highly valued but not required.
Proficiency in Microsoft Word, Excel, and Outlook.
Previous budgeting experience.

Responsibilities

Provide general oversight of department service activities and direct supervision to clinical and non-clinical staff.
Manage Full-Service Partnership program teams, ensuring excellent care and services for members and clients and compliance with Los Angeles County Department of Mental Health and MHALA standards.
Coordinate and lead staff meetings, case conferences, and other internal meetings.
Provide ongoing direction, support, training, and team building to staff.
Attend external meetings as needed by MHALA and required funding sources.
Ensure the program meets budget and billing goals in accordance with its funding streams and fiscal targets.
Ensure timely and accurate data reporting and meet individual and team productivity billing goals.
Ensure services are appropriate, integrated, and delivered with respect for member needs and choices.
Oversee, monitor, and analyze program performance goals outlined in the DMH Program Service Exhibit for FSP-ICM and OCS.
Establish and maintain partnerships with community resources that benefit member and client needs.
Partner with the Program Manager in recruiting, hiring, training, and mentoring new staff.
Collaborate with other Program Managers and agency leadership on strategic program initiatives and build effective relationships with other departments.
Promote transparent, open, and direct communication, ensure team member input, and communicate agency and program direction to staff while addressing questions and concerns.
Partner with the Program Manager on employee-related matters, including employee relations.
Conduct ongoing quality assurance checks of member files and ensure notes and data collection are complete, timely, and accurate.
Partner with the Program Manager to ensure staff training and competencies are completed.
Perform other duties as assigned.