Case Manager for DMH Recovery and Mental Health Services
About The Position
Under the general supervision of the Program Manager, the Personal Service Coordinator outreaches to, assesses, and engages potential members for MHALA ISC services. The position helps individuals find and access requested services through intensive case management and supports transitions to appropriate levels of care or services using a psychosocial rehabilitation model. The role works directly with members in their homes, facilities, and communities, supporting recovery, housing stability, access to healthcare and benefits, independent living skills, and community integration. It also includes completing required program documentation and coordinating with the program team and community partners. The position is 35 hours per week and pays $24.00 per hour.
Requirements
- High school diploma or GED.
- At least one year of experience providing psychosocial rehabilitation-related services to a disabled population.
- High tolerance, patience, and understanding when serving individuals with multiple needs, issues, and challenging behavioral characteristics in a busy, unstructured work environment.
- Ability to develop, nurture, and maintain good community relations on behalf of the organization.
- Knowledge of harm reduction philosophy and effective use of motivational interviewing.
- Ability to function well in a team-oriented approach to member services.
- Knowledge of computer applications such as Microsoft Word, Excel, and Outlook.
- Flexible schedule that includes some evenings or weekends, with on-call cell phone service when necessary.
- At least three years of driving history, a current Class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, and eligibility for coverage under MHALA’s liability insurance; these are conditions of employment.
- TB clearance and annual retesting; these are conditions of continued employment.
- Employment verification directly from three past employers within the most recent seven-year period.
Nice To Haves
- Bachelor’s degree in a human-related field.
- Valid CPR certificate.
Responsibilities
- Engage and enroll new members.
- Develop a Recovery Plan with each member that identifies personal needs and goals.
- Mediate and advocate on members’ behalf to help them obtain and keep housing, healthcare benefits, entitlements, and other services.
- Visit members at their residences, hospitals, or jails as needed to support successful community living and help prevent homelessness.
- Transport members to appointments and errands when appropriate.
- Observe members’ individual and group activities in the program and community, and provide coaching, counseling, mentoring, instruction, training, feedback, and positive reinforcement in independent living skills.
- Develop and implement outreach strategies for members who tend to isolate themselves.
- Provide timely information and feedback to the Program Manager about emergent agency, program, team, or member issues.
- Assist members and the team in achieving community integration, education, and employment goals.
- Participate in staff and community meetings and support day-to-day program operations as needed.
- Complete program documentation and paperwork in accordance with MHALA, county-contracted provider, and funding-source requirements, including documenting five hours of interventions per day within a 24-hour turnaround.
Benefits
- Full benefits package.
- Employee assistance program.
- Generous paid time off.
- 35-hour workweek.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
