Case Manager for DMH Recovery and Mental Health Services

Mental Health America of Los Angeles•Long Beach, CA

22h

About The Position

Under the general supervision of the Program Manager, the Personal Service Coordinator outreaches to, assesses, and engages potential members for MHALA ISC services. The coordinator helps individuals find and access requested services through intensive case management and supports transitions to appropriate levels of care or services using a psychosocial rehabilitation model. The role includes developing recovery plans with members, advocating for their needs, helping them maintain housing and access benefits and healthcare, and coaching them in independent living skills. The coordinator also supports community integration, education, and employment goals; completes required documentation; and participates in program operations and meetings. Members may be visited at home, in hospitals, or in jail, and transportation may be provided when appropriate. The position is 35 hours per week and pays $24.00 per hour. MHALA describes a team-oriented culture, opportunities for growth, a 35-hour workweek, and a competitive salary and full benefits package that includes an employee assistance program and generous paid time off.

Requirements

High school diploma or GED required.
At least one year of experience providing psychosocial rehabilitation-related services to a disabled population required.
High tolerance, patience, and understanding for individuals with multiple needs, issues, and challenging behavioral characteristics in a busy and unstructured work environment.
Ability to develop, nurture, and maintain good community relations on behalf of the organization.
Knowledge of harm reduction philosophy and effectiveness in practicing motivational interviewing.
Ability to function well in a team-oriented approach to member services.
Knowledge of computer applications such as Microsoft Word, Excel, and Outlook.
Flexible work schedule that includes some evenings or weekends, and on-call cell phone services when necessary.
At least three years of driving history, a current Class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, and eligibility for MHALA liability insurance are conditions of employment.
TB clearance and annual retesting are conditions of continued employment.
Employment verification directly from three past employers within the most recent seven-year period.

Nice To Haves

Bachelor’s degree in a human-related field preferred.
Valid CPR certificate preferred.

Responsibilities

Engage and enroll new members.
Develop a Recovery Plan with each member that identifies personal needs and goals.
Mediate and advocate on behalf of members to help them obtain and keep housing, healthcare benefits, entitlements, and other services.
Visit members at their residences, hospitals, or jails as needed to support successful community living and help prevent homelessness.
Transport members to appointments and errands when appropriate.
Observe members’ individual and group activities in the program and community.
Provide coaching, counseling, mentoring, instruction, training, feedback, and positive reinforcement in areas including money management, grooming and hygiene, meal preparation, public transportation, and other independent living skills.
Devise and implement outreach strategies for members who tend to isolate themselves.
Provide timely information and feedback to the Program Manager regarding emergent agency, program, team, or member issues.
Assist members and the team in achieving community integration, education, and employment goals.
Participate in staff and community meetings and support day-to-day program operations as needed.
Complete program documentation and paperwork according to MHALA, County Contracted Provider, and funding-source standards, including documenting five hours of interventions per day with a 24-hour turnaround.