Case Manager for DMH Recovery and Mental Health Services

Mental Health America of Los Angeles•Long Beach, CA

About The Position

Under the general supervision of the Program Manager, the Personal Service Coordinator outreaches to, assesses, and engages potential members for MHALA ISC services. The role helps individuals find and access requested services through intensive case management and supports transitions to appropriate levels of care or services using a psychosocial rehabilitation model of treatment and services. The position is 35 hours per week and pays $24.00 per hour. MHALA describes its culture as team-oriented, emphasizing communication, collaboration, transparency, self-care, and work/life balance. The agency offers a competitive salary and full benefits package, including an employee assistance program and generous paid time off.

Requirements

High school diploma or GED.
At least one year of experience providing psychosocial rehabilitation-related services to a disabled population.
High tolerance, patience, and understanding when serving individuals with multiple needs, issues, and challenging behavioral characteristics in a busy, unstructured work environment.
Ability to develop, nurture, and maintain good community relations on behalf of the organization.
Knowledge of harm reduction and effective use of motivational interviewing.
Ability to work effectively in a team-oriented approach to member services.
Knowledge of computer applications such as Microsoft Word, Excel, and Outlook.
Flexible work schedule that includes some evenings or weekends, and availability for on-call cell phone services when necessary.
Current Class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, and ability to be insured under MHALA’s liability insurance; these are conditions of employment.
TB clearance and annual retesting as conditions of continued employment.
Employment verification directly from three past employers within the most recent seven-year period.

Nice To Haves

Bachelor’s degree in a human-related field.
Valid CPR certificate.

Responsibilities

Engage and enroll new members and develop a Recovery Plan identifying each member’s personal needs and goals.
Mediate and advocate for members to help them obtain and retain housing, health care benefits, entitlements, and other services.
Visit members at their residences, hospitals, or jails as needed to support successful community living and help prevent homelessness.
Transport members to appointments and errands when appropriate.
Observe members’ individual and group activities in the program and community; provide coaching, counseling, mentoring, instruction, training, feedback, and positive reinforcement in independent-living areas such as money management, grooming and hygiene, meal preparation, and public transportation.
Develop and implement outreach strategies for members who tend to isolate themselves.
Provide timely information and feedback to the Program Manager about emergent agency, program, team, or member issues.
Assist members and the team in achieving community integration, education, and employment goals.
Participate in staff and community meetings and support day-to-day program operations as needed.
Complete program documentation and paperwork according to MHALA, County Contracted Provider, and funding-source requirements, including documenting five hours of interventions per day with a 24-hour turnaround.