Case Manager - Mental Health

Flyland Recovery Network•Boca Raton, FL

About The Position

The Case Manager provides comprehensive, client-centered support to individuals with primary mental health diagnoses. The role coordinates care, connects clients with community resources, monitors progress, and advocates for client needs to promote long-term recovery and stability. The Case Manager conducts assessments and develops individualized service plans, facilitates access to treatment and community services, provides support and advocacy, maintains compliant records, and collaborates with interdisciplinary teams. The position requires adherence to State and ACHA regulations, facility documentation standards, HIPAA, and 42 CFR Part 2 confidentiality requirements, as well as participation in ongoing professional development and continuing education.

Requirements

  • Bachelor’s degree in social work, psychology, human services, or a related field is preferred.
  • 1–2 years of experience in substance abuse, behavioral health, or case management; State Standard experience is strongly preferred.
  • Valid driver’s license required.
  • Strong communication, organizational, and advocacy skills.
  • Knowledge of recovery resources.
  • Proficiency in electronic health records.

Nice To Haves

  • CAP, CAC, or CRPS certification preferred.
  • State Standard experience strongly preferred.

Responsibilities

  • Conduct intake assessments, psychosocial evaluations, and needs assessments.
  • Develop individualized service plans with clients, clinicians, and treatment teams, and update plans regularly based on progress and changing needs.
  • Facilitate access to medical, psychiatric, and counseling services.
  • Connect clients with housing, employment, educational, and legal resources.
  • Coordinate with probation officers, courts, or child welfare agencies as needed.
  • Provide motivational support, relapse-prevention planning, and crisis intervention when appropriate.
  • Advocate for clients with external providers and agencies.
  • Educate clients and families about community supports and recovery resources.
  • Track client participation, engagement, and progress toward goals.
  • Maintain accurate, timely, and compliant case records in accordance with State standards, ACHA, and facility policy.
  • Submit required reports, progress notes, and outcome measures.
  • Participate in interdisciplinary treatment team meetings and communicate with clinical staff and medical professionals.
  • Contribute to discharge planning and aftercare coordination.
  • Adhere to State and ACHA regulations and documentation standards, and comply with HIPAA and 42 CFR Part 2 confidentiality laws.
  • Participate in ongoing professional development and continuing education.
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