Service Coordinator

Meijer•Appleton, WI

19d

About The Position

The Service Coordinator leads and supports front-end operations to ensure a high-quality customer shopping experience. The role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work to cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through coaching, labor utilization, and customer issue resolution, the Service Coordinator supports customer satisfaction, operational efficiency, and accountability for front-end performance. The position also supports smooth shift handoffs, monitors shrink and financial business outcomes, escalates concerns, champions community programs and team member resource group engagement, and trains and mentors team members. The Service Coordinator assigns and follows up on tasks in partnership with the team leader and serves as a subject matter expert for market programs, company pilots, and development and training programs.

Requirements

Successful completion of the Service Coordinator training curriculum, including Cashier, Service Desk, and Courtesy Team curricula.
Ability to operate the cash register system and all financial services equipment.
Good communication skills.
Friendly, customer-oriented, organized, and detail-oriented approach, with a sense of urgency.
Organizational and multitasking abilities.
Ability to perform physical activities that may include lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling, and/or climbing; the weight and frequency may vary by shift, day, month or season, and staffing.

Responsibilities

Communicate effectively with peer leadership to support smooth handoffs between shifts.
Perform a department survival walk and shift-to-shift handoff when the team leader or area leader is not present.
Coordinate and drive actions involving monitoring and control of shrink and financial business outcomes within areas of responsibility.
Proactively escalate concerns to leadership.
Champion participation in community programs.
Lead by example through appropriate behaviors and team member resource group (TMRG) engagement.
Serve as a certified trainer for team members in the assigned span of care.
Provide hands-on, on-the-job training and mentoring to team members.
Serve as a subject matter expert for market programs, company pilots, and development and training programs.
Assign tasks to department team members in partnership with the team leader and follow up to ensure completion.
Coordinate checkout flow and maintain front-end cleanliness and standards.
Support front-end productivity and service expectations through coaching, labor utilization, and customer issue resolution.