Service Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• Two or more years of community service, client service, or staffing experience.
• Two or more years of general office and computer experience, such as Microsoft O365, scheduling, or HRIT.
• Demonstrated sound decision-making and appropriate judgment based on available information.
• Ability to manage and prioritize multiple tasks and communication channels while maintaining accuracy and attention to detail.
• Clear and professional oral and written communication skills.
• Ability to collaborate across departments and levels and build positive working relationships while adapting leadership and communication style as needed.
• Ability to adapt to changing priorities, processes, or environments and learn new tasks.
• Ability to work effectively with minimal supervision and take ownership of responsibilities.
• Professional conduct during routine and challenging interactions.
• Ability to perform in high-pressure situations and manage reports appropriately and effectively.
• Ability to respond constructively to conflict, customer concerns, and high-pressure interactions using appropriate job-specific techniques.

Nice To Haves

• Some college coursework or an associate degree.
• One to two years of human resources experience with high-volume recruiting.
• One to two years in a supervisory role.
• Prior experience delivering services to elderly, disabled, or developmentally disabled individuals.

Responsibilities

• Ensure adherence to the agreed plan of care for each client in the caseload.
• Serve as a liaison among clients, family members, designated representatives, guardians, community partners, and related agencies.
• Monitor and escalate changes in clients’ plans of care, services, or condition.
• Maintain proper documentation and records for agency payers.
• Coordinate schedules to ensure adequate staffing and process completed visits for billing and payment.
• Provide consultation and training to direct care staff as needed to support quality care and service.
• Provide HR support for employee recruitment, hiring, performance, retention, and compliance.
• Process and review employment applications in the applicant tracking system to evaluate qualifications or eligibility within specified timelines.
• Coordinate or support new-hire onboarding and employee exit meetings.
• Support data management and file maintenance, including daily data entry and employee data maintenance in the HRIS.
• Coordinate Personnel Action Forms for assigned service sites.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Monitor employee-file compliance and ensure certifications and trainings are current and recorded in the appropriate tracker.
• Direct and participate in on-call responsibilities as needed.
• Perform other duties as assigned.

Benefits

• Competitive pay with daily pay options available.
• Tuition reimbursement and campus partnerships.
• Flexible work schedules close to home.
• Referral bonuses.
• Benefits and supplemental plans.
• Employee Assistance Program (EAP).
• 401(k) participation.
• Career growth and development opportunities.
• Great company culture.