Service Coordinator II-Garden Grove

National Church Residences•Garden Grove, CA

10d

About The Position

National Church Residences is seeking a Service Coordinator to advance better living and care for seniors at Garden Grove, a 35-unit senior apartment community. The role coordinates resident programs and activities, connects residents with community services, and helps address their needs through advocacy, referrals, education, and responsive customer service. The position is full-time, 40 hours per week.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field.
Two or more years of experience delivering social services to elderly and/or family populations.

Responsibilities

Advocate for residents, organize services, solve problems, and deliver results.
Coordinate programs and activities for residents.
Serve as a liaison to community agencies, network with service providers, identify new services, and seek low-cost providers or discounts.
Engage residents to identify needs and refer them to community agencies when necessary.
Develop a resource directory of state and local service providers.
Sponsor educational events on health care, agency support, life skills, and referral sources.
Provide customer service to residents, address concerns, and assist with basic needs.
Assist residents in accessing and using community services such as housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
Monitor, document, and relay feedback or concerns from residents and their families.
Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

Medical and prescription coverage with three plan options and a nationwide provider network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Parental leave paid at 100% for four weeks.
Dental and vision coverage for employees and their families.
Company-provided life and accidental death and dismemberment insurance and disability coverage.
Voluntary life and accidental death and dismemberment coverage for employees and their families, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced employee assistance program with mental health and work-life support, tobacco cessation, and up to $1,000 per year in Well-Being Your Way rewards and reimbursements.
Retirement program with immediate company funding starting at 3%, increasing up to 5% over time, plus a company match up to 5% when employees contribute.
Tuition expense reimbursement.
Paid time off and nine paid holidays.