Service Coordinator I - Edgewood Village and Elk Riverview Terrace

National Church Residences•Richwood, WV

9d•Onsite

About The Position

National Church Residences is seeking a Service Coordinator to support residents at Edgewood Village and Elk Riverview Terrace, senior apartment communities in West Virginia. The role coordinates resident programs and activities, identifies needs, connects residents with community resources, and provides customer service and support. The position is full-time, 35 hours per week, working Monday through Friday in seven-hour days. The coordinator spends three days at one building and two days at the other on a rotating schedule.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field.
Two or more years of experience delivering social services to elderly and/or family populations.

Responsibilities

Advocate for residents and demonstrate the ability to organize, problem-solve, and deliver results.
Coordinate programs and activities for residents.
Serve as a liaison to community agencies, network with service providers, and identify new services available to residents.
Identify low-cost service providers and negotiate discounts when appropriate.
Engage residents to identify needs and make referrals to community agencies when necessary.
Develop a resource directory listing state and local service providers.
Sponsor educational events covering topics such as health care, agency support, life skills, and referral sources.
Provide quality customer service, address residents’ concerns, and assist with basic needs.
Assist residents in obtaining and using desired community services, including housekeeping, meals, transportation, personal services, financial assistance, and day care counseling.
Monitor and document feedback or concerns from residents and their families, and relay that information.
Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

Medical and prescription coverage with three plan options and a nationwide provider network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Parental leave paid at 100% for four weeks.
Dental and vision coverage for employees and their families.
Company-provided life and accidental death and dismemberment insurance, and disability coverage.
Voluntary benefits including life and accidental death and dismemberment insurance for employees and their families, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced employee assistance program with mental health and work-life support, tobacco cessation, and Well-Being Your Way rewards and reimbursements of up to $1,000 per year.
Retirement program with immediate company funding at 3%, increasing up to 5% over time, and an additional company match up to 5% when employees contribute.
Tuition expense reimbursement.
Paid time off and nine paid holidays.