Village Coordinator

Bupa • Branford, CT

4d • Onsite

About The Position

At Bupa Foxbridge Care Home and Village, the Village Coordinator assists the General Manager in delivering day-to-day village operations and achieving high levels of resident satisfaction. The role supports residents’ wellbeing and helps create a positive village experience.

The Coordinator manages enquiries, coordinates viewings, supports village marketing activities, and contributes to maintaining strong occupancy levels. The role emphasizes building trust, understanding prospective residents’ needs, and showcasing the village lifestyle and community. It also involves building relationships with current residents, families, and community stakeholders, and supporting prospective residents through a smooth move-in and induction.

The position is based at Bupa Foxbridge Village, a modern purpose-built facility in Te Rapa, Hamilton, offering rest home, hospital, and dementia care. It is permanent, full-time, and 40 hours per week, generally Monday to Friday, with occasional evenings and weekends for village events and open days.

Requirements

• Experience helping meet sales, occupancy, or revenue targets while providing a positive customer experience.
• Ability to build strong relationships with residents, families, prospective residents, and local contacts.
• Ability to manage sales enquiries, village tours, resident requests, events, and administration on time.
• Confidence using digital systems to track enquiries, follow-ups, customer records, and sales results.
• Ability to understand customer needs, explain village options clearly, and support a smooth move-in.

Responsibilities

• Support residents’ wellbeing and help them enjoy a positive village experience.
• Manage the village’s daily administration, operations, and resident requests.
• Manage sales enquiries and support new residents through a smooth move-in and induction.
• Work with the General Manager to meet sales, occupancy, and financial targets.
• Coordinate activities, events, transport, maintenance, and village presentation to meet residents’ needs.
• Coordinate village tours and viewings and support village marketing and occupancy initiatives.
• Build and maintain relationships with residents, families, prospective residents, and community stakeholders.
• Use digital systems to track enquiries, follow-ups, customer records, and sales results.

Benefits

• Access to Bupa Campus for global learning and development.
• Recognition and support for Careerforce certifications.
• Access to Viva, Bupa’s global employee wellbeing programme.
• Southern Cross health insurance membership with monthly premiums fully paid for eligible employees.
• Enhanced parental leave of 12 or 24 weeks of paid gender-neutral parental leave for eligible employees.
• Employee benefits and discounts across retail, technology, and other areas.
• Employee Assistance Programme.
• Regularly offered free flu vaccinations, free skin checks, and an initial menopause consultation.
• Refer a Friend Programme.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed