Medical Service Coordinator

LifeStance Health•Brownsburg, IN

13d

About The Position

The Medical Service Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure quality customer service for in-person and remote patients and clinicians. It includes handling patient communications, supporting clinical and administrative workflows, coordinating referrals, and maintaining accurate patient records while protecting sensitive information.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to meet the physical demands of the job, including sitting, standing, bending, talking, hearing, walking, and lifting or moving objects up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Help create a positive work environment and support in-office clinician and staff engagement activities that promote company culture, engagement, and connection.
Respond quickly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork.
Facilitate communication among patients, medical staff, and pharmacies.
Answer incoming calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Ensure patient pharmacy information is accurate in the medical record.
Scan hard-copy correspondence into patients’ electronic health records.
Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other problems.
Handle urgent requests promptly, triage patient issues, direct them to the appropriate departments, or escalate them for assistance.
Assist with coordination of external referrals for patient care.
Provide general clinician support, including administrative assistance such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status.