Medical Service Coordinator

LifeStance Health•Brownsburg, IN

11d•Onsite

About The Position

The Medical Service Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure quality customer service for in-person and remote patients and clinicians. Responsibilities include responding to patient needs, coordinating care-related communications and administrative tasks, assisting with phone and telehealth support, and helping maintain accurate patient records. The coordinator also supports a positive workplace culture and adapts to changing organizational needs.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professional and ethical conduct aligned with company values.
Ability to adapt flexibly to responsibilities and organizational needs.
Strong organization and attention to detail.
Ability to resolve conflicts cooperatively and express disagreements constructively.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Respond quickly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and patient forms or paperwork, including FMLA paperwork.
Facilitate communication among patients, medical staff, and pharmacies as needed.
Answer calls to the medical services line and support patients with medication-related questions, refill requests, release requests, appointment reschedules, and other inquiries.
Ensure patient pharmacy information is accurate in the medical record.
Scan hard-copy correspondence into patients’ electronic health records.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests promptly, triage patient issues, and direct or escalate them to the appropriate departments or staff.
Assist with coordination of external referrals for patient care.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status as needed.
Set priorities and monitor progress toward goals while tracking details and ensuring accurate data entry and communications.
Identify process or performance improvements, assess problems, gather relevant information, and generate solutions or recommendations.
Work cooperatively to build relationships, set goals, resolve problems, and make decisions that support organizational effectiveness and patient care.