Residence Service Coordinator (Part-Time 30 hours)

VOA Chesapeake and Carolinas•Raleigh, NC

2d•$33,750 - $33,750•Onsite

About The Position

The Residence Service Coordinator is responsible for day-to-day operations and customer service for residents of Lewis Place and community members who use its services. The role manages the Resident Services Center and coordinates resources and activities available to residents and the community. The coordinator reports to the Vice-President, Carolinas, or designee, and communicates with the Director of Operations in the Vice-President’s absence or when acting as a proxy. The coordinator supports resident needs through outreach, referrals, programming, community partnerships, workshops, and special events. The position also addresses tenant concerns, maintains records and communications, oversees program budgets and attendance, and works with property management and the owner’s representatives to develop and update services. Additional duties include providing or coordinating youth enrichment and educational assistance, employment-readiness activities, financial literacy, and referrals for emergency and other community assistance. The goal is to support residents’ academic, financial, and vocational needs and foster their participation in the community. Services must align with Volunteers of America Chesapeake’s mission, values, policies, procedures, practices, and applicable licensing standards.

Requirements

High school diploma.
At least two years of services and financial sourcing experience.
Knowledge of fair housing practices and regulations.
Experience working with clients who meet the property’s eligibility requirements.
Customer service skills.
Ability to safely operate a motor vehicle as needed.
Ability to travel to assigned locations and perform the physical activities described for the role, including standing, stooping, bending, reaching, pulling, pushing, lifting, grasping, and climbing.
Ability to use office equipment involving continuous or repetitive hand and arm movements and remain seated for extended periods.

Nice To Haves

Associate’s degree.
Resident Services training as outlined in applicable HUD guidance; this training is preferred and required annually upon hire.

Responsibilities

Address tenant complaints, escalate requests for assistance as needed, and document concerns and remediation.
Provide updates to the Vice-President regarding tenants and dwelling conditions, and report to the Director of Operations when the Vice-President is absent or acting through a proxy.
Build and maintain relationships with community stakeholders and partner organizations that can provide services and support to residents.
Conduct outreach and recruitment for resident applicants and programming.
Connect residents with outside resources through referrals and community linkages.
Develop and facilitate workshops, programs, and partnerships, including no-cost partnerships where possible.
Maintain relationships with churches and other community organizations for holiday events and celebrations.
Develop community service opportunities for Lewis Place residents.
Arrange trained volunteers to support programming after approval and documentation.
Oversee tenant communications about programming, including monthly calendars and newsletters.
Oversee program budget matters and maintain attendance records.
Assist with special events, including national and local holidays and celebrations, in coordination with the organization’s DE&I team as appropriate.
Work with the on-site property manager on lease violation concerns, refer reasonable accommodation requests to 504 coordinators according to the applicable process, and address household barriers involving employment, health, education, financial planning, and access to affordable food.
Meet and coordinate regularly with the owner’s representatives to develop, implement, and periodically update programs and services.
Provide no-cost afternoon youth enrichment and academic assistance, including homework support, educational activities, character building, leadership skills, financial literacy, and teen employment readiness.
Coordinate enhanced services and referrals, including emergency rent assistance when funding is available, emergency utility assistance, food and clothing assistance, crisis intervention referrals, and online GED resources.
Safely operate a motor vehicle as needed to transport oneself, consumers, and program supplies.
Perform basic and light home maintenance activities and operate office equipment as required.