Part-time Teller - 30 hours

KeyBank•Mentor, OH

3d•$18 - $23•Onsite

About The Position

The Teller provides in-person service to new and existing clients at a KeyBank branch, welcoming clients and assisting with account transactions and servicing needs. The role involves identifying and resolving service issues, listening for financial wellness needs, and referring clients to a Banker for more in-depth conversations. Tellers help clients pursue financial goals using financial wellness tools while contributing to a positive client experience and supporting branch operations.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and banking business, with sound judgment in client interactions and transactions.
Strong sales and service skills, including presenting products and services and educating clients about access channels.
Strong work ethic, high integrity, and excellent time-management skills.
Ability to manage client accounts, update account information, and process transactions accurately and securely.
Ability to educate clients about financial wellness and guide them to appropriate resources or bank services.
Ability to process cash transactions, balance cash drawers, maintain accurate records, and resolve client servicing issues.
Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
Ability to identify financial needs and promote relevant banking products and services.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the stated physical demands, including prolonged standing, frequent hand use and reaching, occasional bending, and lifting.

Nice To Haves

Notary license.

Responsibilities

Provide a strong client experience by being present and engaged with clients and teammates.
Perform teller functions efficiently and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them when needed.
Listen for financial wellness opportunities and transition clients to a Banker as appropriate.
Assist clients in achieving financial goals through financial wellness tools.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Maintain knowledge of product guides, fees, policies, and current offerings.
Work on Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies and procedures.