Access Coordinator III - Behavioral Health Service Line

University of Arkansas System • Little Rock, AR

12d • Onsite

About The Position

The Access Coordinator III works under supervision as a patient resource for scheduling and billing questions. The role supports comprehensive patient data collection, timely and accurate billing, prompt payment collection for services rendered, and coordination of scheduling and conflicts. The coordinator must be able to perform all duties of Access Coordinator I and II and other duties supporting patient care activities as needed.

The role coordinates complex patient registration, scheduling, and access functions across hospital procedures, clinic appointments, diagnostic services, and other patient services. It includes verifying patient demographics and insurance details, documenting patient and financial information, reviewing referrals and orders, resolving complex access issues, and serving as an escalation resource for front-end staff. The coordinator communicates with patients and healthcare professionals, maintains accurate information in medical and scheduling systems, supports pre-registration and financial clearance when applicable, follows applicable policies and privacy requirements, and prioritizes time-sensitive work.

Requirements

• High school diploma, GED, or formal education equivalent.
• Three years of experience in registration or scheduling in a healthcare environment.
• Good communication, computer/basic keyboard, and telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology.
• Ability to stand and sit frequently; walk occasionally; and bend, crawl, crouch, kneel, stoop, or reach overhead frequently.
• Ability to lift and carry up to 25 pounds and push and pull up to 25 pounds.
• Ability to talk and hear continuously; taste or smell occasionally; and read, concentrate, and think analytically continuously.

Nice To Haves

• CHAA Certification.

Responsibilities

• Coordinate and perform complex patient registration, scheduling, and access functions.
• Schedule hospital procedures, clinic appointments, diagnostic services, and other patient services.
• Verify patient demographics, insurance coverage, eligibility, and authorization requirements.
• Obtain and accurately document required patient and financial information.
• Review referrals and orders to ensure appropriate documentation and scheduling requirements are met.
• Resolve complex scheduling, registration, insurance, and patient access issues.
• Serve as an escalation resource for Access Coordinators and other front-end staff.
• Assist patients with questions regarding appointments, registration requirements, insurance, and hospital services.
• Communicate with physicians, nurses, clinical departments, insurance companies, and other healthcare professionals to coordinate patient services.
• Identify discrepancies or missing information and take appropriate steps to correct them.
• Ensure accurate data entry into electronic medical records and scheduling/registration systems.
• Assist with pre-registration and financial clearance activities when applicable.
• Follow hospital policies, HIPAA requirements, payer guidelines, and regulatory standards.
• Maintain confidentiality and protect sensitive patient information.
• Monitor work queues and prioritize time-sensitive patient requests.
• Perform duties of Access Coordinator I and II and other duties supporting patient care activities as needed.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED