Behavioral Health Access Counselor

Rosecrance Behavioral Health • Rockford, IL

10d • Onsite

About The Position

The Behavioral Health Access Counselor provides comprehensive diagnostic assessments in office and community settings to determine clients’ medically necessary service needs. Assessments include computerized social histories, mental status, presenting problems, diagnoses, and treatment needs. The counselor determines the appropriate level of care, develops an individualized service plan with clients, coordinates care with staff, and identifies needs for immediate crisis intervention. Clients who do not meet criteria for a suspected behavioral health illness are linked with appropriate office and community services. The role supports clients in meeting their clinical needs and working toward recovery.

The counselor provides referrals, advocacy, and connections to community resources; educates community agencies about Rosecrance services; participates in Access team meetings and activities; and maintains timely, accurate documentation in accordance with quality assurance procedures, clinical standards, confidentiality requirements, and applicable law. The position also involves collaboration with the work team and center, customer service, and other related duties as assigned.

The role is based at Rosecrance Ware Center in Rockford, Illinois. The regular schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m.; the first 90 days of training are Monday through Friday, 8:30 a.m. to 5:00 p.m. It is a salaried position with stated compensation of $24.44 per hour, based on education, experience, and credentials.

Requirements

• Bachelor’s degree in counseling, psychology, social work, or another related field.
• Must qualify as a Mental Health Professional (MHP) or higher under Illinois Department of Mental Health Rule 132.
• Must obtain Illinois Certified Addiction Counselor (CADC) certification or Illinois licensure as an LSW, LPC, or higher within two years of employment.
• Knowledge of DSM diagnoses and the appropriate criteria for each diagnosis.
• Knowledge of accepted assessment techniques.
• Ability to quickly establish rapport.
• Computer proficiency.
• Ability to navigate and complete documentation in an electronic healthcare record.
• Ability to accurately complete required documentation within prescribed time frames.
• Ability to work independently as a self-starter and to work as a team member.
• For designated positions, a valid driver’s license and ability to meet agency insurance requirements.
• For designated positions, own transportation.
• Ability to meet the role’s physical requirements, including reading clinical materials; communicating with clients and coworkers; moving between facility departments; lifting or moving objects as specified; using a keyboard and telephone equipment; and sitting for prolonged periods.

Nice To Haves

• Master’s degree in a licensable field is strongly preferred.

Responsibilities

• Work hours prescribed by leadership and any additional hours deemed necessary for assigned responsibilities.
• Provide centralized diagnostic assessments, including computerized social histories, mental status, presenting problem, diagnosis, and treatment needs.
• Determine appropriate level of care and treatment using center utilization management criteria, develop a corresponding individualized service plan with clients, and coordinate needs with appropriate staff.
• Identify the need for immediate crisis intervention services.
• Maintain documentation according to center quality assurance procedures and clinical performance standards.
• Assess client needs and strengths and establish a comprehensive plan addressing support and treatment needs for safe stabilization and less restrictive care.
• Provide linkage, referrals, and advocacy with community resources and organizations.
• Cooperate with the work team and center in accomplishing strategic objectives and activities.
• Ensure consumers’ clinical treatment needs are met to support their recovery.
• Educate community agencies about services offered by Rosecrance.
• Serve as a member of the Access team and participate in team meetings and activities.
• Maintain confidentiality in accordance with the Code of Conduct and applicable law.
• Deliver exceptional customer service consistently.
• Serve as a role model for staff, clients, and customers and demonstrate positive guest relations when representing Rosecrance.
• Assume other related responsibilities as delegated and assigned.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• 401(k) with employer match and discretionary contribution.
• Group life insurance, long-term disability, and accidental death and dismemberment coverage.
• Tuition assistance and licensure/certification reimbursement.
• Paid time off, sick time, and bereavement leave.
• Referral program offering up to $1,000 per hire.
• Wellness program, including an on-site gym at select facilities.
• Discounts at participating retailers.
• Daily pay available through UKG Wallet.

What This Job Offers

• Job Type: Full-time