Service Coordinator- Good Shepherd Community

National Church Residences•Greenfield, IN

12d

About The Position

Good Shepherd Community, located in Greenfield, Indiana, is a senior apartment community operated by National Church Residences, a provider of affordable senior housing and health care services. The Service Coordinator advances better living and care for seniors by connecting residents with community resources, coordinating programs and activities, and responding to residents’ needs. This is a full-time position working 40 hours per week. The coordinator advocates for residents, builds relationships with community service providers and agencies, makes referrals, and helps residents obtain services such as housekeeping, meals, transportation, personal services, financial assistance, and counseling. The role also includes organizing educational events, maintaining a resource directory, providing customer service, and communicating resident and family feedback or concerns.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field preferred.
Two or more years of experience delivering social services to elderly and/or family populations preferred.

Responsibilities

Advocate for residents and demonstrate the ability to organize, problem-solve, and achieve results.
Coordinate programs and activities for residents.
Serve as a liaison to community agencies, network with service providers, identify new services, and seek low-cost services or negotiate discounts.
Engage residents to identify their needs and refer them to community agencies when appropriate.
Develop a resource directory listing state and/or local service providers.
Sponsor educational events on topics including health care, agency support, life skills, and referral sources.
Provide quality customer service, address resident concerns, and assist with basic needs.
Help residents acquire and use community services, including housekeeping, meals, transportation, personal services, financial assistance, and counseling.
Monitor and document feedback or concerns from residents and their families, and relay that information as appropriate.
Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

Medical and prescription coverage with three plan options and a nationwide provider network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Paid parental leave at 100% for four weeks.
Dental and vision coverage for employees and families.
Company-provided life and accidental death and dismemberment insurance and disability coverage.
Voluntary life and accidental death and dismemberment insurance, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent care Flexible Spending Account with company match, plus transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced Employee Assistance Program, mental health and work-life support, tobacco cessation, and up to $1,000 per year in rewards and reimbursements through Well-Being Your Way.
Retirement program with immediate company funding starting at 3%, increasing up to 5% over time, and an additional company match up to 5% when the employee contributes.
Tuition expense reimbursement.
Paid time off and nine paid holidays.