Guest Service Coordinator I

Wheeler Mission Ministries•Indianapolis, IN

3d•$15 - $0•Onsite

About The Position

The Guest Service Coordinator I provides care and general support to shelter guests during their residency at Wheeler Mission Ministries’ Center for Women and Children in Indianapolis. The role supports daily program operations and helps create a welcoming environment, including assisting Guest Service Coordinators II and III with evening and weekend activities as assigned. The position is seasonal, from November 15, 2026, through March 31, 2027, and is non-exempt. It reports to the Guest Services Manager and has no direct reports, though it may involve helping supervise guests and volunteers. Wheeler Mission Ministries is a privately funded 501(c)(3) nonprofit evangelical Christian ministry. Employees are expected to have a personal relationship with Jesus Christ, subscribe to the ministry’s mission, vision, statement of faith, core values, and employment qualifications, and share the Gospel as opportunities arise.

Requirements

At least one year of successful, recent work experience demonstrating dependability and a strong work ethic.
Ability to be flexible with different shifts and work hours, including occasional weekends as needed; shifts may change at the Director’s discretion.
Verbal communication skills to communicate effectively with others and written communication skills to read, write, and interpret documents essential to the role.
High school diploma or GED, or willingness to work toward an HSE during the first year of employment.
Demonstrated desire to learn, grow, and develop in previous roles and situations.
Demonstrated ability to learn software systems that support the role and Wheeler Mission operations.
Belief in the inerrancy of the Holy Bible and adherence to Wheeler Mission employee policies and core values.
Sign and adhere to the Wheeler Mission Drugs and Alcohol policy and remain free from addiction to drugs or alcohol.
Submit to and pass a drug and/or alcohol test, which may occur after a conditional offer.
Meet the requirements of the Conflict of Interest and Confidentiality policies.
Pass the post-offer background check required for all positions.

Nice To Haves

At least one year of general experience in a nonprofit program department.
Familiarity with Wheeler Mission’s program focus and residents’ experiences, including addiction support, mental health issues, and trauma support.
Knowledge of guest relations, de-escalation, trauma-informed care, and mental health support.
Basic proficiency with Microsoft Office Suite, including email and Word.
Basic proficiency with Mission Tracker Software and Paycom.

Responsibilities

Support daily program operations and help create a welcoming environment for shelter guests.
Check guests in and out using guest software and follow Wheeler Mission policies and procedures.
Notify staff in writing when guests do not return.
Provide guests with guidance when appropriate, using approved techniques and scripture.
Assist with monitoring meals and ensuring assigned daily tasks are completed.
Collaborate with staff to facilitate and supervise nightly guest activities.
Mediate disputes when appropriate and record incidents for the Director and other program staff.
Greet volunteers, direct them to their work areas, and provide supervision as needed.
Assist with special events and other program duties as assigned.
Meet daily with team members and the supervisor to review guest changes and situations requiring attention.
Participate in daily, weekly, and other regular program meetings.
Complete paperwork and incident reports, respond to email, and maintain required reporting.