Guest Service Coordinator

CWS CORPORATE LEASING • Washington, DC

5h • Onsite

About The Position

The Guest Service Coordinator is an essential point of contact for current and potential clients seeking corporate housing in the region. The role provides sales support by preparing pricing and availability options, facilitating new lease paperwork, and delivering a high level of customer satisfaction. The coordinator works with clients, apartment communities, supply partners, and internal teams to support bookings and guest needs from inquiry through move-in and during the stay. The position is based in Washington, DC and reports to the Account Manager. It supervises no positions.

Requirements

• High school diploma, GED, or equivalent.
• Ability to pass annual background, drug, and driving record checks in accordance with company policy and guidelines.
• Maintain a valid, unexpired driver's license that meets company driving standards, as well as current automobile insurance and registration.

Nice To Haves

• Customer service experience.
• Experience in property maintenance management or corporate housing.
• Computer proficiency, particularly with Microsoft Outlook and Word, and familiarity with smartphone technology.

Responsibilities

• Provide pricing and availability options while maximizing margins and finding creative solutions to book leads.
• Learn corporate apartment locations, property amenities, arrival directions, floor plans, and other information needed to serve client needs.
• Establish and maintain relationships with clients and properties.
• Ensure clients meet pre-screening qualifications before move-in.
• Facilitate new client lease paperwork and ensure apartments are ready for guest move-in.
• Review reservation status daily to determine availability.
• Identify vacant units with the highest priority for leasing and maximum profit.
• Maintain accurate, current electronic files for clients, supply partners, and apartment communities.
• Complete timely and accurate data entry in company systems.
• Refer leads to preferred locators when clients do not meet qualifications.
• Respond to client inquiries and questions about pricing and corporate apartment options, balancing booking goals with customer service.
• Address and prevent customer service issues as they arise.
• Call guests before arrival to answer questions and provide information about additional amenities.
• Respond to questions about properties and move-in and move-out procedures.
• Act as a liaison among the area market, Business Development Associates, and Client Services team members.
• Conduct a 24-hour follow-up call with each guest.
• Notify guests when work orders are complete.
• Follow up with clients after issues have been resolved.
• Monitor client work orders to ensure timely completion, communicate delays, and update requests for additional guest needs.
• Communicate with the Home Services department and supply chain partners.
• Perform monthly marketing duties as assigned by the area manager.

Benefits

• Medical, dental, and life insurance.
• Health savings account.
• 401(k).
• Employee Assistance Program.
• Short-term and long-term disability coverage.
• Professional development.
• Supportive work environment.
• Paid holidays, including the employee's birthday.
• Fitness reimbursement.
• BRIDGE program recognizing volunteerism and encouraging growth, leadership, creativity, and community involvement.

What This Job Offers

• Education Level: High school or GED