Service Guest Experience Coordinator

Richmond Ford West • Innsbrook, VA

4d • $35,000 - $50,000

About The Position

Richmond Ford Auto Group is seeking a Service Guest Experience Coordinator in Richmond, Virginia. The department focuses on caring for guests throughout their experience with the company. The coordinator helps customers, builds rapport and long-lasting relationships with guests and colleagues, and develops professionally. The position offers a $17-per-hour base pay with monthly bonuses tied to attainable key performance metrics. Compensation is listed as $35,000–$50,000 annually; first-year on-target earnings are $40,000+, second-year on-target earnings are $45,000+, and top performers earn $50,000+ per year. Team members gain exposure to the larger service organization and may be considered for promotion opportunities.

The current schedule is a four-day, 10-hour work week, with a consistent weekly day off and Sundays closed. Weekday shifts are either 7:00 a.m.–5:00 p.m. or 8:00 a.m.–6:00 p.m. Employees work alternating Saturdays from 7:30 a.m.–3:30 p.m. Benefits become available on the first day of the month after 60 days. The 401(k) program with company matching becomes available in the first quarter following six months of employment. The company provides customer-service and guest-lifecycle-management training in phone, digital communication, and product knowledge.

Requirements

• Strong customer service skills and a commitment to customer satisfaction through proactiveness and professionalism.
• Highly motivated, outgoing, and willing to put effort into achieving positive outcomes for guests.
• Detail-oriented and independently driven, with the ability to work without micromanagement.
• Goal-driven and able to remain persistent in the face of adversity or negativity.
• Enthusiasm and energy, with an understanding that investing in guests supports earnings.
• A team-oriented approach, including sharing in others’ successes and assisting colleagues.
• Ability to multitask, maintain attention to detail, and return focus quickly.
• Professional personal appearance and attitude; a dress code is enforced.
• Excellent oral and written communication skills, and the ability to read and comprehend instructions and information.
• Availability for full-time employment, including evenings and weekends.
• Authorization to work in the United States.
• Must pass criminal background checks and submit to drug testing.
• Must currently possess a valid Virginia driver’s license and have a clean driving record.

Nice To Haves

• Previous hospitality or call center sales experience.

Responsibilities

• Take care of guests throughout their experience with the company and help ensure their needs are met.
• Build rapport and long-lasting relationships with customers and colleagues.
• Work collaboratively with teammates and assist colleagues.
• Meet attainable key performance metrics tied to monthly bonus structures.
• Develop knowledge of the automotive industry and dealership operations.

Benefits

• 401(k) program with company matching, available in the first quarter following six months of employment.
• Discounts on vehicles, parts, and service.
• Annual employee outings that include family members.
• Customer-service and guest-lifecycle-management training in phone, digital communication, and product knowledge.
• Potential promotion opportunities and exposure to the larger service organization.
• Benefits available on the first day of the month after 60 days.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed