Guest Experience Coordinator

W.C. Bradley Co.•Omaha, GA

1d•Onsite

About The Position

The Guest Experience Coordinator delivers exceptional guest experiences by coordinating hunting excursions, outdoor activities, lodging services, dining reservations, and transportation. The coordinator is the primary point of contact for guests before, during, and after their stay, ensuring their visit is organized, personalized, and memorable. This is primarily an on-property position focused on executing schedules, reservations, itineraries, cabin assignments, and special instructions coordinated by the Hospitality & Office Manager. The coordinator maintains a visible presence on the property and serves as a communication link among guests, management, guides, housekeeping, food and beverage, recreation, maintenance, and other service providers. The role includes welcoming and assisting guests, coordinating activities and travel arrangements, addressing concerns, checking facility readiness, supporting events, and maintaining records of itineraries, preferences, feedback, service issues, and follow-up items. It also requires regular communication with the Hospitality & Office Manager and coordination across lodge teams and service providers.

Requirements

High school diploma or equivalent.
Experience in hospitality, guest services, luxury lodging, or outdoor recreation.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficiency with reservation and property management systems.
Ability to work flexible hours, including weekends, holidays, and seasonal peak periods.
Exceptional guest service and attention to detail.
Ability to coordinate events and itineraries.
Problem-solving and conflict-resolution skills.
Team collaboration and time-management skills.
Professional appearance and demeanor.
Ability to remain calm under pressure and work independently while communicating effectively with management and supporting departments.
Ability to anticipate guest needs and create personalized experiences.
Ability to walk across lodge grounds and occasionally travel to hunting locations.
Ability to occasionally lift and carry guest luggage, supplies, equipment, and amenities.

Nice To Haves

Hospitality or tourism education.
Knowledge of hunting, fishing, and outdoor activities.
Valid driver's license.
Knowledge of hunting traditions and etiquette.
Passion for outdoor recreation and conservation.
Knowledge of local wildlife, habitat, and regional attractions.
Commitment to luxury-level hospitality while honoring hunting traditions.

Responsibilities

Welcome guests upon arrival and orient them to the lodge, amenities, and hunting property.
Meet guests at assigned lodging, provide a personal welcome, assist with luggage and belongings, and remain available during their stay.
Verify cabins, lodge areas, amenities, supplies, and guest-facing spaces are clean, stocked, and ready before arrival.
Assist with departures, luggage, property checks, and final guest needs.
Coordinate guided hunting trips, fishing excursions, sporting clays, and other outdoor activities.
Execute schedules for guides, equipment, transportation, field logistics, meals, and services established by the Hospitality & Office Manager.
Assist guests with hunting licenses, permits, and local regulatory compliance.
Arrange firearm storage, equipment rentals, and gear preparation as appropriate.
Carry out airport transfers, vehicle arrangements, dining plans, spa appointments, local activities, and other reservations coordinated by the Hospitality & Office Manager.
Coordinate on-property handoffs among guests, guides, drivers, food and beverage staff, housekeeping, recreation staff, and other service providers.
Resolve guest concerns promptly and professionally; handle routine issues within the role’s authority and escalate significant concerns, safety matters, complaints, or requests requiring management approval to the Hospitality & Office Manager.
Implement on-property service improvements and corrective actions directed by the Hospitality Manager.
Protect guest privacy and exercise discretion with personal preferences, schedules, family information, and special requests.
Conduct routine checks of lodging facilities, guest areas, amenities, grounds, supplies, cleanliness, presentation, and operational readiness.
Identify housekeeping, maintenance, safety, equipment, or supply concerns and coordinate timely resolution with the appropriate team.
Confirm corrective work and guest-facing tasks are completed before arrival or within the required timeframe; promptly report conditions affecting safety, service, or the guest experience to the Hospitality & Office Manager.
Communicate guest preferences to guides, chefs, housekeeping, and lodge management.
Support the on-property execution of meetings, luncheons, seasonal events, retreats, celebrations, and other social functions.
Coordinate room setup, refreshments, guest arrival, activity transitions, service timing, and breakdown according to plans established by the Hospitality & Office Manager.
Promote lodge amenities, retail offerings, and future booking opportunities.
Maintain detailed records of guest itineraries, reservations, and preferences.
Document completed services, guest feedback, service issues, maintenance needs, unusual incidents, and follow-up items for submission to the Hospitality Manager or front office.
Review daily schedules and service plans with the Hospitality & Office Manager before guest arrival and throughout active stays.
Perform other duties as deemed necessary.